Hornbill Service Manager to AzureDesk
migration service

Extremely easy , no special skill set or coding required. A complete Hornbill Service Manager to AzureDesk data migration software.

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The best Hornbill Service Manager to AzureDesk tool made for you

There’s no need to write a code, nor do you need a developer. Just set up your platform to platform switch in a couple of easy steps.
Save on your time and money
Avoid the system analysis and code development processes. Simply choose what data you need to transfer and set off with the transition immediately.
Effortless transition process
No special expertise needed. Just choose what data will go to the target system and enjoy the wonders happening.
Data structure maintenance
Migrate your help desk records in full to make sure that no ticket has lost essential customer support details.
Automated tool

Scared that you’ll need advanced skills to migrate your customer service data? Worry not as we ensured that our tool interface accessible as it can possibly be.

Attach the help desks, choose records, click ok, and you’re done!

Data maintenance

Your information migrates unite , you can take our word.

Each email, every ticket, and every little bit of info will reach the target filled with its attachments, contact connections, and interaction history.

Robust protection

Your information is safe and sound with us. Not even all our staff members can see your passwords or other information.

You may be certain with HDM no hacker attacks will take place.

Data mapping

Select records that will be migrated by using our pre-installed data viewer.

From contacts to tickets to help center solutions, it will be possible to select just about everything you might actually need.

Guided migration

If you are new to data migrations, there’s no need to be concerned. Helpful and intuitive on-screen prompts will help you set up an accurate data import.

You don’t need to worry that you’ll be overwhelmed with terms and tech jargon.

Customer service as priority

As a data import service provider, we strive to offer the most effective migration tool. However, our prime concern is customer support quality.

Proven by our many five-star reviews on G2, we want you to have the enjoyable experience.


Why you should use Help Desk Migration to migrate data from Hornbill Service Manager to AzureDesk

Castle gates

Strong security of your information

The migration is carried out over a protected connection, and all your credentials will automatically be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is simple to move your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard as well as custom fields , thus letting you ensure that the data end up being in the right destinations in AzureDesk.

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Maintained connection between object and people

When migrating your records from Hornbill Service Manager to AzureDesk we preserve all relations between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Hornbill Service Manager to AzureDesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Hornbill Service Manager to AzureDesk work

  • Get ready

    Register and go to our migration service.

  • Connect Hornbill Service Manager

    Opt and link your Hornbill Service Manager support desk with HDM.

  • Give the right to access your AzureDesk account.

  • Explain your business needs

    Let us know what elements of your migration you would like to tweak

  • Have your needs estimated

    We'll analyze your case and send you with a total price and a scope of tasks.

  • Migrate from Hornbill Service Manager to AzureDesk everything

    Migrate all your customer support information in a single push.

Your data is in good hands

We take the privacy of your data seriously, so we implement, as well as develop our own, best practices and strategies to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy buyers

Migrate the records all by yourself

See for yourself that transferring from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a pro perform your AzureDesk import

Our team would be more than happy to perform a custom migration if you have specific needs.
Get a price estimation

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