Hornbill Service Manager to AnswerHub
migration service

Smooth , no special knowledge or programming required. A complete Hornbill Service Manager to AnswerHub data migration software.

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Trustworthy and Safe
Your passwords as well as records are safe with us and will be used for import solely.
Fast and Easy
Help Desk Migration does not require any specific skills or knowledge to begin the the migration.
Complete & Precise
We've tackled all major peculiarities of various helpdesks to help you accurately and efficiently migrate massive loads of information

Reasons to use Help Desk Migration to switch from Hornbill Service Manager to AnswerHub

Strong safety of your data

The migration is done over a secure connection, and all your credentials will immediately be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is easy to migrate your customer support to a new helpdesk without involving the IT department

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Exceptional data mapping

Our service allows mapping standard and custom fields , thus helping you to ensure that the data end up in the right destinations in AnswerHub.

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When migrating your data from Hornbill Service Manager to AnswerHub we keep all connections between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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What you may migrate from Hornbill Service Manager to AnswerHub

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
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Help Desk Migration receives
High Performer Badge by
review site G2 Crowd


How does data migration from Hornbill Service Manager to AnswerHub work

  • Prepare

    Sign up and go to our migration wizard.

  • Connect Hornbill Service Manager

    Choose and connect your Hornbill Service Manager support desk with HDM.

  • Give the right to access your AnswerHub account.

  • Clarify your business needs

    Let us know exactly what elements of your migration you would like to adjust

  • Have your needs estimated

    We shall investigate your case and get back to you with a total price and a scope of tasks.

  • Migrate from Hornbill Service Manager to AnswerHub everything

    Migrate all your customer service information in a single push.


Your data is in good hands

We take the protection of your data seriously, so we use, as well as develop our own, best practices and approaches to secure it.


Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Automated Migration price
During automated migration we transfer records , including relations between them.
Custom Migration price
Any modules, any requirements.
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Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See on your own that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a specialist run your AnswerHub import

Our staff would be more than happy to run a personalized migration if you have special demands.
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