Hornbill Service Manager to ALVAO Service Desk
migration service

Trouble-free , no special know how or coding required. A complete Hornbill Service Manager to ALVAO Service Desk data migration software.

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The best Hornbill Service Manager to ALVAO Service Desk tool made for you

There’s no need to write a code, nor do you need a programmer. Just perform your platform to platform migration in a couple of simple steps.
Save on your time and money
Avoid the system analysis and code development processes. Just pick what data you need to migrate and start the transition when comfortable.
Effortless transition process
No special expertise needed. Just choose what data will go to the new solution and enjoy the miracle happening.
Data structure maintenance
Migrate your help desk records in full to ensure that no ticket is missing vital customer service information.
Easy process

No need to worry about scripting or continuously control each piece of info transferred.

Just attach your source and target, choose what you need to migrate and allow the Migration Wizard deal with the remainder.

Data maintenance

Your information comes complete and we mean it.

Every email, every ticket, and every user profile will arrive complete with its attachments, contact connections, and interaction history.

Robust protection

Your information is behind thick walls. Not even all our team members have access to your passwords or records.

You can be sure that with HDM no hacker attacks are possible.

You’re in control

Take complete control of your customer data with our internal data mapper. Pick what goes where, set priorities, and even discard the things you need, all with our Migration Wizard.

Efficient out-of-the-box solution

In just a couple of clicks you will be able to select the data arrangement, when it goes, and in what order.

Our developers considered user experience as a priority and ensured that it will be possible to use the system to its fullest.

Customer service as priority

As a data import service provider, we strive to propose the best possible migration tool. However, our prime concern is customer service.

As evident by our many five-star reviews on G2, we want you to have the enjoyable experience.


Why you should use Help Desk Migration to migrate data from Hornbill Service Manager to ALVAO Service Desk

Castle gates

Strong security of your information

The migration is completed by the machine over a protected connection, and all your credentials will instantly be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is simple to transfer your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard as well as custom fields , thus letting you ensure that the records end up in the right places in ALVAO Service Desk.

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Maintained association between object and people

When migrating your records from Hornbill Service Manager to ALVAO Service Desk we preserve all relations between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Hornbill Service Manager to ALVAO Service Desk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Hornbill Service Manager to ALVAO Service Desk work

  • Get ready

    Register and go to our migration service.

  • Select and connect your Hornbill Service Manager service desk with HDM.

  • Grant access to your ALVAO Service Desk account.

  • Outline your requirements

    Let us know what aspects of your migration you would like to fine-tune

  • Have your needs estimated

    We will analyze your application and get back to you with a price range and a scope of work.

  • Migrate from Hornbill Service Manager to ALVAO Service Desk all data

    Migrate all your customer service records in a single push.

Your data is in good hands

We take the safety of your data seriously, so we apply, as well as develop our own, best practices and strategies to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy buyers

Migrate the records all by yourself

See for yourself that transferring from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let an expert perform your ALVAO Service Desk import

Our team would be more than happy to perform a customized migration in case you have particular requirements.
Get a price estimation

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