Hornbill Service Manager to AIhelp
migration service

Trouble-free , no special expertise or programming required. A complete Hornbill Service Manager to AIhelp data migration instrument.

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The best Hornbill Service Manager to AIhelp tool made for you

There’s no need to create a script, nor do you need a programmer. Just perform your platform to platform switch in a couple of easy steps.
Save on your time and money
Skip complex data audit and script development processes. Simply choose what data you need to transfer and start the transition when comfortable.
Effortless migration
No special knowledge or skill required. Just pick what data will go to the target system and enjoy the wonders happening.
Data completion
Migrate your help desk records in full to ensure that no ticket is missing vital customer support details.
Effortless process

You don’t have to bother about coding or constantly watch each piece of info transferred.

Just link your source and target, tick what you need to migrate and let the tool do the remainder.

Data dependency

Your customer data comes unite , you can take our word.

Each email, every ticket, and every little bit of info will arrive complete with its attachments, contact connections, and interaction archive.

Data protected

Your customer data is behind thick walls. Not even all our team members can see your credentials or records.

You can be sure that with HDM no data breaches will take place.

You control the process

Take complete control of your information with our internal data mapping solution. Choose what goes where, set priorities, and even ditch the stuff you don’t like, all within Migration Wizard.

Simple & effective

In only a couple of buttons to press it is possible to select what goes where, when it goes, and in what order.

Our developers took customer experience as a priority and made sure that it will be possible to to take the full advantage of the tool easily.

Customer service as priority

As a migration service supplier, we work to propose the most effective migration tool. However, our priority is customer service.

As evident by our many five-star user reviews on G2, we want you to have the best possible experience.


Why you should use Help Desk Migration to switch from Hornbill Service Manager to AIhelp

Castle gates

Strong security of your information

The migration is carried out over a secure connection, and all your credentials will instantly be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is easy to transfer your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard as well as custom fields , thus helping you to be sure that the data end up being in the right destinations in AIhelp.

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Maintained connection between object and people

When migrating your records from Hornbill Service Manager to AIhelp we preserve all connections between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Hornbill Service Manager to AIhelp

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Hornbill Service Manager to AIhelp work

  • Get ready

    Register and go to our migration wizard.

  • Opt and link your Hornbill Service Manager support desk with HDM.

  • Connect AIhelp

    Grant access to your AIhelp account.

  • Express your requirements

    Let us understand precisely what parts of your migration you want to modify

  • Get your preferences estimated

    We shall analyze your case and send you with a price and a scope of work.

  • Migrate from Hornbill Service Manager to AIhelp everything

    Transfer all your customer support records in a single push.

Your data is in good hands

We take the safety of your data seriously, so we utilize, as well as develop our own, best practices and approaches to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy buyers

Migrate the records all by yourself

See for yourself that transferring from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let an expert run your AIhelp import

Our team would be more than happy to run a customized migration in case you have particular needs.
Get a price estimation

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