Hornbill Service Manager to Agiloft
migration service

Smooth , no special knowledge or programming required. A complete Hornbill Service Manager to Agiloft data migration instrument.

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Your best tool for Hornbill Service Manager to Agiloft data migration

No need to create a script, nor do you need a programmer. Just perform your platform to platform switch in a couple of easy steps.
Save on resources
Skip complex data audit and script development processes. Simply choose the records you need to move and start the transition when comfortable.
Simple migration
No tech knowledge or skill required. Just pick what data will go to the target system and see the magic happening.
Record completion
Move your help desk data in full to ensure that no ticket is missing critical customer support information.
Automated migration

Afraid that you’ll have to use special skills to migrate your customer service data? Don’t be as we ensured that our tool is as easy to use as it can possibly be.

Connect the platforms, choose data, click ok, and the migration is ready!

Preserved connections

From sender information to phone number connection, all you records will keep their previous data structure untouched.

You don’t have to worry that a part of the data will be lost and service quality will decrease. Everything will be waiting for you how you expected.

Security is paramount

You data is key which is why we created a system that will keep your information untouched.

Neither sophisticated electronic attacks nor physical disasters will affect your data in any way.

Record mapping

Choose information that will be migrated by using our pre-installed data viewer.

From contacts to tickets to knowledge base solutions, you will be able to pick just about everything you might actually need.

Step-by-step instructions

If you are new to data migrations, worry not. Useful and insightful on-screen prompts will help you set up an accurate data import.

There’s no need to concern that you’ll be confused with a whole dictionary in tech jargon.

Great service first

Except providing great customer support services, we always strive to develop our customer service.

As a team, we want you to have the friendly and helpful service, which is why we are always making great strides to improve the general experience.


Reasons to use Help Desk Migration to switch from Hornbill Service Manager to Agiloft

Castle gates

Strong privacy of your data

The migration is performed over a secure connection, and all your credentials will instantly be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is easy to transfer your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and custom fields , thus helping you to be sure that the data end up being in the right places in Agiloft.

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Retained connection between object and people

When migrating your data from Hornbill Service Manager to Agiloft we keep all connections between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Hornbill Service Manager to Agiloft

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Hornbill Service Manager to Agiloft work

  • Prepare

    Sign up and go to our migration wizard.

  • Choose and link your Hornbill Service Manager service desk with HDM.

  • Grant access to your Agiloft account.

  • Describe your requirements

    Let us know exactly what aspects of your migration you want to modify

  • Get your preferences estimated

    We'll investigate your application and send you with a cost and a scope of tasks.

  • Migrate from Hornbill Service Manager to Agiloft all data

    Migrate all your customer service information in a single push.

Your data is in good hands

We take the protection of your data seriously, so we use, as well as develop our own, best practices and approaches to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See yourself that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a specialist run your Agiloft import

Our staff would be more than happy to run a customized migration in case you have special needs.
Get a price estimation

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