Hiver import
in a few clicks

Without devs, timelack and hustle. With help of robust data import wizard.

Hiver import tool you’ve been looking for

Now, there’s no need to worry about any help desk import issues. Complete platform to platform migration with HDM swift and simple.

Save time & money

Affordable process cost, a quick transfer to the new system, and no need to create the migration script. All with HDM.

Smooth migration course

Just prepare your information for migration beforehand and begin moving your data. It’s not necessary to fiddle with anything.

Vital data with you

Whether it is for conformity reasons, or convenience, transfer your historical data to the new tool to keep the track of customers easier.

Autonomous migration

Why spend time transferring data by hand when a tool can do it?

Our import tool will deliver every piece of info so you don’t need to.

Maintained dependency

Using HDM, you don’t have to be concerned that all your migrated customer service data will lose their connections to other info.

Whether it is the requester info or customer contacts, all of this is considered during the process.

Your info is secure

When you grant your credentials to our migration tool, you can rest assured.

Only authorized staff members that directly work with your migration will be able to access to your accounts or data.

All everything we access is shielded by the state of the encryption systems from any electronic attacks.

Map your information

It’s not required to perform extensive data reviews to start your migration.

Use our Migration Wizard to choose the records for data migration right during the process. Decide on what you want to transfer and determine where it goes just by clicking available checkboxes.

Powerful & accessible

You don’t need to understand the platform peculiarities to take advantage of all features.

Useful on-screen guides will assist you move your entities quickly and effectively. As a result, you can set up a data import just about to any platform you want.

Our customers are priority

One of the main priorities of our team is to provide a service that we would like to use ourselves. Even though G2 acclaimed our customer care, we develop continuously.

Why import data to Hiver using Help Desk Migration?

Security first

We don't share any of your information with third parties, as well as meticulously protect it, so not a thing gets lost or stolen.

Easy to use wizard to setup import

Our service was created to provide you with a user-friendly data migration tool that helps to get the work done seamlessly.

Optional and powerful field mapping

Only Help Desk Migration helps you to automatically transfer custom fields, as well as map their destination.

Preserved relations between objects and people

All tickets will be imported to Hiver with their respective agents, contacts, and attachments, as a result, saving the history of customers' requests.

Objects you may import to Hiver

Help Desk Objects

Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups

Knowledge Base Objects

Articles
with images and attachments
Categories
Folders

96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

Import data to Hiver in 6 simple steps

Prepare

Register and go to our migration wizard.
Link source Help Desk

Pick and link your source support desk with HDM.
Connect Hiver

Give access to your Hiver account.
Clarify your business needs

Let us know what aspects of your migration you wish to modify
Get your needs estimated

We will investigate your case and send you with a cost and a scope of tasks.
Import to Hiver all data

Move all your customer service information in a single push.

We keep all data safe

We take safety very seriously and have developed a comprehensive set of practices , technologies , and policies to help ensure that your data is protected.

Check our security guideline

Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one

Migrate from Zendesk

To Hiver

Number of records in your current Help Desk

Amount of Help Desk records

Amount of Knowledge Base records

Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.

Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.

Let's get connected

Name

Phone

Select how you want to proceed

Continue

Option #1: fully automated process

Automated data migration

According to the platforms you've selected, you can migrate:

Continue

Option #2: Tailored to meet your needs

Customized data migration

Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.

Start new estimation

What kind of customization do you need?

Please describe your needs as detailed as possible

Message *

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Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

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Voice of the customers

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