Hiver import
in a few clicks

Without devs, timelack and hustle. With help of robust data import wizard.

Features Objects Pricing Testimonials

Migrate from Zendesk

To Hiver

More details

Safe and Secure

Your passwords as well as records are safe with us and will be used for import only.

Quick & Furious

It will take you no longer than 15 minutes to set up the import to Hiver and run the test data transfer.

All Data Import

HDM is capable of importing all major record types and fields you need, exactly where you want them to be.

Why import data to Hiver using Help Desk Migration?

Security first

We don't share any of your information with third parties, as well as meticulously protect it, so not a thing gets lost or stolen.

Easy to use wizard to setup import

Our service was created to provide you with a user-friendly data migration tool that helps to get the work done seamlessly.

Optional and powerful field mapping

Only Help Desk Migration helps you to automatically transfer custom fields, as well as map their destination.

Preserved relations between objects and people

All tickets will be imported to Hiver with their respective agents, contacts, and attachments, as a result, saving the history of customers' requests.

Objects you may import to Hiver

Help Desk Objects

Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups

Knowledge Base Objects

Articles
with images and attachments
Categories
Companies
Folders

Import data to Hiver in 6 simple steps

Prepare
Register and go to our migration wizard.
Link source Help Desk
Pick and link your source support desk with HDM.
Connect Hiver
Give access to your Hiver account.
Clarify your business needs
Let us know what aspects of your migration you wish to modify
Get your needs estimated
We will investigate your case and send you with a cost and a scope of tasks.
Import to Hiver all data
Move all your customer service information in a single push.

We keep all data safe

We take safety very seriously and have developed a comprehensive set of practices , technologies , and policies to help ensure that your data is protected.

Check our security guideline

Price estimation

Select your current Help Desk platform and the future one

Migrate from Zendesk

To Hiver

Number of records in your current Help Desk

Amount of Help Desk records

Amount of Knowledge Base records

Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.

Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.

Let's get connected

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Automated Migration price

During automated migration we transfer records , including relations between them.

Custom Migration price

Any modules, any requirements.

Start free demo migration

Request custom migration

Start new estimation

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Voice of the customers

Having a smooth transition from Oracle Cloud to Zendesk. Amazing support and technical advice. Delivery was made according to the original project schedule. No extra charges than what was quoted.
Gauthier Escorbiac Supervisor of Customer Service at Thule Group
The customer support team were kind, professional, and efficient throughout the entire process. We changed dates of our migration on them twice, and they rolled with the punches. Great customer service.
Roller Luke Director of Operation at The Core Technology Group
Did exactly what they advertised. They imported over 160,000 tickets for us from Desk.com to Zendesk. Quick support, good value and fairly priced.
Jason Morehouse CEO, Co-founder at CHECKFRONT

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