Hiver to SmarterTrack
migration service

Trouble-free , no special expertise or coding required. A complete Hiver to SmarterTrack data migration instrument.

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Trustworthy and Reliable
Your passwords along with records are safe with us and will be used for import only.
Fast and Easy
Help Desk Migration does not require any specific expertise or knowledge to get started with the migration.
Complete & Precise
We've considered all key peculiarities of different helpdesks to help you accurately and efficiently migrate large amounts of data

Why you should use Help Desk Migration to switch from Hiver to SmarterTrack

Strong safety of your information

The migration is performed over a secure connection, and all your credentials will immediately be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is easy to migrate your customer care to a new helpdesk without involving the IT department

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Excellent data mapping

Our system allows mapping standard as well as custom fields , thus letting you be sure that the records end up in the right places in SmarterTrack.

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Sustained connectivity between object and people

When migrating your records from Hiver to SmarterTrack we preserve all relations between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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What you may migrate from Hiver to SmarterTrack

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
high performer badge

Help Desk Migration receives
High Performer Badge by
review site G2 Crowd


In what way does data migration from Hiver to SmarterTrack work

  • Get ready

    Register and go to our migration service.

  • Connect Hiver

    Select and connect your Hiver service desk with HDM.

  • Give access to your SmarterTrack account.

  • Outline your requirements

    Let us know what aspects of your migration you wish to fine-tune

  • Have your requirements estimated

    We shall analyze your application and send you with a cost and a scope of work.

  • Migrate from Hiver to SmarterTrack all data

    Migrate all your customer support information in a single push.


Your data is in good hands

We take the safety of your data seriously, so we utilize, as well as develop our own, best practices and strategies to secure it.


Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Automated Migration price
During automated migration we transfer records , including relations between them.
Custom Migration price
Any modules, any requirements.
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Have any questions?

Hear from our happy buyers

Migrate the records all by yourself

See on your own that transferring from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let an expert run your SmarterTrack import

Our team would be more than happy to run a personalized migration if you have special needs.
Get a price estimation
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