Hiver to SolarWinds Service Desk (Samanage)
migration service

Extremely easy , no special expertise or programming required. A complete Hiver to SolarWinds Service Desk (Samanage) data migration instrument.

More details
Risk-free and Reliable
Your passwords along with records are safe with us and will be used for import solely.
Effective and Easy
Help Desk Migration does not require any specialized expertise or knowledge to begin the the migration.
Optimal & Precise
We've handled all key peculiarities of various helpdesks to help you accurately and efficiently migrate massive amounts of information

Why you should use Help Desk Migration to switch from Hiver to SolarWinds Service Desk (Samanage)

Strong privacy of your information

The migration is performed over a secure connection, and all your credentials will instantly be removed after you complete the data migration.

Next

Automatic data migration wizard

With Help Desk Migration it certainly is easy to transfer your customer care to a new helpdesk without involving the IT department

Next

Upper-level data mapping

Our system allows mapping standard as well as custom fields , thus helping you to be sure that the data end up being in the right destinations in SolarWinds Service Desk (Samanage).

Next

Retained connectivity between object and people

When migrating your records from Hiver to SolarWinds Service Desk (Samanage) we preserve all connections between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

Next


What you may migrate from Hiver to SolarWinds Service Desk (Samanage)

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
high performer badge

Help Desk Migration receives
High Performer Badge by
review site G2 Crowd


In what way does data migration from Hiver to SolarWinds Service Desk (Samanage) work

  • Get ready

    Start off by setting up Agent profiles and all needed custom fields in the new help desk. Now, begin the process of migrating your data from Hiver to SolarWinds Service Desk (Samanage).

  • Connect Hiver

    Complete the form with necessary credentials to permit our data migration tool to retrieve information from your current help desk.

  • Do the same action to connect our service with the new help desk and thereby make it possible to import the data.

  • Choose objects

    Select the records you want to migrate and set the ticket fields mapping, so the data could be migrated according to your needs

  • Migrate small amount of data

    Try our Free Demo Migration to check how the information migrate. You will be able to browse 20 tickets in the new help desk in a few minutes!

  • Migrate to SolarWinds Service Desk (Samanage) all data

    When everything's tested out, choose a quiet time with the minimal load on the support staff and begin migrating from Hiver to SolarWinds Service Desk (Samanage).


Your data is in good hands

We take the privacy of your data seriously, so we utilize, as well as develop our own, best practices and approaches to secure it.


Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Automated Migration price
During automated migration we transfer records , including relations between them.
Custom Migration price
Any modules, any requirements.
Just a moment...
Have any questions?

Hear from our happy buyers

Migrate the records all by yourself

See yourself that transferring from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a pro run your SolarWinds Service Desk (Samanage) import

Our team would be more than happy to run a customized migration if you have specific needs.
Get a price estimation
Book a Call
cancel
%s
— %s