Hiver to Planio
migration service

Trouble-free , no special skill set or programming required. A complete Hiver to Planio data migration tool.

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Secure and Safe
Your passwords along with data are safe with us and will be used for import solely.
Quick and Understandable
Help Desk Migration does not require any special experience or knowledge to begin the the migration.
Full & Accurate
We've considered all major peculiarities of various helpdesks to help you accurately and efficiently migrate massive amounts of data

Why you should use Help Desk Migration to migrate data from Hiver to Planio

Strong security of your data

The migration is performed over a protected connection, and all your credentials will automatically be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is simple to move your customer support to a new helpdesk without involving the IT department

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Excellent data mapping

Our system allows mapping standard and custom fields , thus helping you to make sure that the data end up being in the right places in Planio.

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Maintained connection between object and people

When migrating your records from Hiver to Planio we keep all connections between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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What you may migrate from Hiver to Planio

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
high performer badge

Help Desk Migration receives
High Performer Badge by
review site G2 Crowd

In what way does data migration from Hiver to Planio work

  • Get ready

    Sign up and go to our migration software.

  • Connect Hiver

    Choose and link your Hiver service desk with HDM.

  • Grant access to your Planio account.

  • Clarify your requirements

    Let us know exactly what elements of your migration you wish to fine-tune

  • Have your needs estimated

    We'll research your application and send you with a price and a scope of tasks.

  • Migrate from Hiver to Planio all data

    Migrate all your customer support records in a single push.

Your data is in good hands

We take the safety of your data seriously, so we implement, as well as develop our own, best practices and techniques to secure it.

Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Automated Migration price
During automated migration we transfer records , including relations between them.
Custom Migration price
Any modules, any requirements.
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Have any questions?

Hear from our happy customers

Migrate the records by yourself

See for yourself that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let an expert perform your Planio import

Our team would be more than happy to perform a custom migration if you have particular needs.
Get a price estimation
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