HESK import
in a few clicks

Without techs, timelack and hustle. With step-by-step HESK import setup form

Safe and Secure

Your passwords as well as records are safe with us and will be used for import only.

Quick & Furious

It will take you no longer than 10 minutes to set up the import to HESK and run the test data transfer.

All Data Import

HDM is capable of importing all major record types and fields you need, directly where you want them to be.

Why import data to HESK using Help Desk Migration?

Security first

We don't share any of your information with third parties, and moreover thoroughly protect it, so not a thing gets lost or stolen.

Easy to get around wizard to setup import

Our service was created to provide you with a user-friendly data migration tool that helps to get the work done seamlessly.

Elective and powerful field mapping

Only Help Desk Migration enables you to automatically transmit custom fields, as well as map their location.

Preserved relations between objects and people

All tickets will be imported to HESK with their respective agents, contacts, and attachments, as a result, saving the history of customers' requests.

Objects you may import to HESK

Help Desk Objects

Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups

Knowledge Base Objects

Articles
with images and attachments
Categories
Folders

High Performer, Best Support
and seven more badges
from G2 in 2020 Report

Learn more

Import data to HESK in several quick steps

Prepare
In the new help desk, set up profiles for your agents and custom ticket fields. Once done, go to Migration Wizard and begin the HESK import.
Connect source Help Desk
Select your current help desk from the list and fill in the form to enable our migration tool fetch the data.
Link HESK
After you have selected your data source, connect our service with your HESK to permit the import
Select objects
Select the records that you need to migrate and set the mapping of ticket fields, both standard, and custom.
Import small amount of data
Perform a cost-free demo to see how your migration to HESK will look like and confirm that the records migrates properly
Import to HESK all data
Once everything's validated, choose the best time when most of your customers are offline and begin the Full Data Migration.

We keep all of your data safe

We take security and safety very seriously and have developed an in-depth set of practices , technologies , and policies to help ensure that your data is protected.

Check out our security guide