HESK import
in a few clicks

Without techs, timelack and hustle. With step-by-step HESK import setup form

HESK import tool you’ve been looking for

Your platform import troubles are behind you now. Full migration from platform to platform with HDM quick and simple.

Save time & money

Clear process cost, a speedy transition to the new help desk, and no need to develop the migration method. Get all of this with HDM service.

Smooth setup

Just prepare your information for the import beforehand and begin moving your records. No need to do everything alone.

Essential data with you

Regardless of your reasons, move your historical data to the target platform to keep up with customer data easier.

Automatic import services

Why spend time transferring records by yourself when a tool can deal with it?

Our migration tool will take care of every record so you don’t need to.

Preserved data structure

Using HDM, you don’t have to be concerned that all of your migrated customer service data will lose their connections to other info.

Whether it is the requester info or customer contacts, all of this is accounted for.

Data protection

All the credentials you provide throughout the migration process are not stored. Only authorized staff can get access to your profiles or help desk panelrecords.

All the information you provide is under solid protection from any kind of danger.

Place your records

It’s not required to perform considerable amount of data reviews to begin your data import.

Use our Migration Wizard to choose the records for data migration right during the process. Pick what you want to keep and determine where it goes just by clicking available boxes.

Robust but transparent

You don’t need to understand the platform peculiarities to use it to its full.

Handy on-screen hints will help you proceed your data fast and effectively. As a result, you can set up a data import just about to any platform you want.

Our customers are priority

One of the main principles of our team is to provide a service that we would like to use ourselves. Even though G2 acclaimed our customer service, we won’t stop there.

Why import data to HESK using Help Desk Migration?

Security first

We don't share any of your information with third parties, and moreover thoroughly protect it, so not a thing gets lost or stolen.

Easy to get around wizard to setup import

Our service was created to provide you with a user-friendly data migration tool that helps to get the work done seamlessly.

Elective and powerful field mapping

Only Help Desk Migration enables you to automatically transmit custom fields, as well as map their location.

Preserved relations between objects and people

All tickets will be imported to HESK with their respective agents, contacts, and attachments, as a result, saving the history of customers' requests.

Objects you may import to HESK

Help Desk Objects

Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups

Knowledge Base Objects

Articles
with images and attachments
Categories
Folders

96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

Import data to HESK in several quick steps

Prepare

In the new help desk, set up profiles for your agents and custom ticket fields. Once done, go to Migration Wizard and begin the HESK import.
Connect source Help Desk

Select your current help desk from the list and fill in the form to enable our migration tool fetch the data.
Link HESK

After you have selected your data source, connect our service with your HESK to permit the import
Select objects

Select the records that you need to migrate and set the mapping of ticket fields, both standard, and custom.
Import small amount of data

Perform a cost-free demo to see how your migration to HESK will look like and confirm that the records migrates properly
Import to HESK all data

Once everything's validated, choose the best time when most of your customers are offline and begin the Full Data Migration.

We keep all of your data safe

We take security and safety very seriously and have developed an in-depth set of practices , technologies , and policies to help ensure that your data is protected.

Check out our security guide

Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one

Migrate from Zendesk

To HESK

Number of records in your current Help Desk

Amount of Help Desk records

Amount of Knowledge Base records

Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.

Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.

Let's get connected

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Phone

Select how you want to proceed

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Option #1: fully automated process

Automated data migration

According to the platforms you've selected, you can migrate:

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Option #2: Tailored to meet your needs

Customized data migration

Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.

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What kind of customization do you need?

Please describe your needs as detailed as possible

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Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

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