HESK to Jira Service Management
migration service

Effortless, no special skill set or programming required. A complete HESK to Jira Service Management data migration tool.

More details

Your best tool for HESK to Jira Service Management data migration

No need to write a code, nor do you need a programmer. Just set up your platform to platform switch in a couple of easy steps.
Save on resources
Avoid complex data audit and tool development processes. Simply decide on what data you need to move and set off with the transition right away.
Easy transition process
No specific expertise required. Just select what data will go to the target platform and enjoy the magic happening.
Record structure maintenance
Transfer your help desk data in full to ensure that no ticket has lost essential customer support details.
Easy process

No need to worry about scripting or constantly watch each piece of info moved.

Just attach your source and target, choose what you need to take to a new database and let the Migration Wizard deal with the rest for you.

Data maintenance

Your customer info migrates unite, you can take our word.

Each email, every ticket, and every customer profile will reach the target complete with its attachments, contact connections, and interaction archive.

Robust protection

Your customer data is safe and sound with us. Not even all our staff members can see your credentials or other information.

You can be certain with HDM no data breaches are possible.

You’re in charge

Take complete control of your information with our internal data mapping solution. Choose what goes where, set priorities, and even discard the things you don’t like, all within Migration Wizard.

Efficient out-of-the-box solution

In only a few buttons to press it will be possible to select what goes where, when it starts, and in what order.

Our tech engineers took user experience as a priority and made sure that it will be possible to to take the full advantage of the tool easily.

Customer priority

As a data import service supplier, we aim to offer the most effective migration tool. However, our priority is customer support quality.

As evident by our many five-star user reviews on G2, we want you to have the best possible experience.


Reasons to use Help Desk Migration to migrate data from HESK to Jira Service Management

Castle gates

Strong safety of your data

The migration is completed by the machine over a protected connection, and all your credentials will instantly be removed after you complete the data migration.

Next

Intuitive data migration wizard

With Help Desk Migration it's simple to transfer your customer support to a new helpdesk without involving the IT department.

Next

Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard and custom fields, thus helping you to make sure that the data end up being in the right destinations in Jira Service Management.

Next

Sustained connectivity between object and people

When migrating your data from HESK to Jira Service Management we keep all connections between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

Next

Relations illustration

What you may migrate from HESK to Jira Service Management

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from HESK to Jira Service Management work

  • Prepare

    Start by setting up Agent profiles and all necessary custom fields in the new help desk. Now, get started on migrating your data from HESK to Jira Service Management.

  • Connect HESK

    Fill out the form with required credentials to permit our data migration tool to fetch records from your current help desk.

  • Connect Jira Service Management

    Repeat the same action to connect our service with the new help desk and thereby make it possible to import the records.

  • Choose objects

    Choose the data you need to migrate and set the ticket fields mapping, so the records could be transferred in line with your preferences.

  • Migrate small amount of data

    Test out our Free Demo Migration to check how the records migrate. You will be able to view 20 tickets in the new help desk in a few minutes!

  • Migrate to Jira Service Management all data

    Once everything's tested out, choose a quiet time with the minimal load on the support department and start migrating from HESK to Jira Service Management.

Your data is in good hands

We take the security of your data seriously, so we implement, as well as develop our own, best practices and approaches to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See on your own that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a professional perform your Jira Service Management import

Our staff would be more than happy to perform a customized migration if you have specific demands.
Get a price estimation

Blog Articles You Might Find Useful

The Many Pitfalls of Free Help Desk Software

There are many different help desk systems out there. Some are paid others are free, and there are those that are crowdfunded. So, which one…

What Is A Service Desk and Why You Need One

With the rise of internet technology, the world has shifted to a wide range of tools that are today, considered to be for granted. At…

Here’s What To Do When Merging Help Desk Instances

There are times when merging two support departments that come from different companies just makes sense. It saves money, it accelerates delivery, and perhaps the…

Book a Call
cancel
%s
— %s