HESK to Faveo Helpdesk
migration service

Trouble-free , no special expertise or coding required. A complete HESK to Faveo Helpdesk data migration software.

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The best HESK to Faveo Helpdesk tool made for you

There’s no need to create a script, nor do you need a programming team. Just perform your platform to platform switch in a couple of easy steps.
Save on your time and money
Skip the system analysis and code development processes. Simply decide on customer info you need to move and set off with the transition when comfortable.
Easy migration
No specific knowledge or skill needed. Just choose what data will go to the target platform and observe the magic happening.
Data completion
Transfer your help desk info in full to make certain that no ticket is missing essential customer support information.
Simple and easy process

No need to worry about scripting or continuously watch each record transferred.

Just link both platforms, pick what you want to migrate and allow the Migration Wizard deal with the remainder.

From sender information to phone number connection, all you records will keep their previous connections intact.

You don’t have to worry that some info will be lost and service quality will decrease. Everything will be waiting for you where you left it.

Security is paramount

Information is everything which is why we developed a method that will keep your data safe and sound.

Neither sophisticated electronic attacks nor physical disasters will affect your records anyhow.

Record mapping

Pick records that will be migrated by using our pre-installed data viewer.

From contacts to tickets to knowledge base articles, it will be possible to pick just about everything you might ever need.

Guided migration

If this is your first migration, there’s no need to be concerned. Useful and insightful on-screen prompts will help you migrate your information accurately.

You don’t need to worry that you’ll be confused with terms and tech jargon.

Customer service first

Apart from providing great customer service, we always want to improve our customer service.

As a company, we want you to enjoy friendly and helpful service, which is why we are always making great strides to enhance the core experience.


Why you should use Help Desk Migration to switch from HESK to Faveo Helpdesk

Castle gates

Strong safety of your records

The migration is performed over a secure connection, and all your credentials will immediately be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is easy to migrate your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard and even custom fields , thus letting you ensure that the data end up being in the right places in Faveo Helpdesk.

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Sustained connectivity between object and people

When migrating your records from HESK to Faveo Helpdesk we maintain all relations between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from HESK to Faveo Helpdesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from HESK to Faveo Helpdesk work

  • Get ready

    Start with preparing Agent profiles and all essential custom fields in the new help desk. Now, get started on migrating your data from HESK to Faveo Helpdesk.

  • Fill out the form with requested credentials to make it possible for our data migration tool to retrieve information from your current help desk.

  • Repeat the same action to connect our service with the new help desk and thus make it possible to import the information.

  • Choose objects

    Choose the information you want to migrate and set the ticket fields mapping, so the records could be moved in line with your needs

  • Migrate limited amount of data

    Try our Free Demo Migration to see how the data migrate. You will be able to browse 20 tickets in your new help desk in a few minutes!

  • Migrate to Faveo Helpdesk all data

    When everything's tested out, choose a quiet time with the minimal load on the support staff and start migrating from HESK to Faveo Helpdesk.

Your data is in good hands

We take the safety of your data seriously, so we utilize, as well as develop our own, best practices and strategies to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy clients

Migrate the records automatically

See on your own that switching from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let an expert run your Faveo Helpdesk import

Our team would be more than happy to run a personalized migration in case you have specific demands.
Get a price estimation

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