HESK to DigitalGenius
migration service

Effortless, no special knowledge or programming required. A complete HESK to DigitalGenius data migration tool.

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Your best tool for HESK to DigitalGenius data migration

No need to create a script, nor do you need a programming team. Just perform your platform to platform switch in a couple of simple steps.
Save on resources
Skip complex data audit and tool development processes. Simply decide on the records you need to transfer and start the transition when comfortable.
Simple migration
No tech knowledge or skill required. Just select what data will go to the target platform and see the wonders happening.
Record completion
Move your help desk data in full to make certain that no ticket is missing vital customer service information.
Automated migration

Afraid that you’ll have to use special skills to migrate your info? Don’t be as we made sure that our tool is as easy to use as it can possibly be.

Attach the platforms, choose records, click ok, and you’re done!

Data dependency

Your customer info comes uniteand we mean it.

Every email, every ticket, and every little bit of info will arrive complete with its attachments, contact connections, and interaction history.

Data protected

Your customer data is behind impenetrable walls. Not even all our team members have access to your credentials or records.

You can be certain with HDM no data breaches are possible.

You’re in charge

Take complete control of your customer data with our in-app data mapping solution. Choose what goes where, set priorities, and even discard the stuff you don’t like, all within Migration Wizard.

Guided migration

If this is your first migration, there’s no need to be concerned. Helpful and intuitive on-screen instructions will help you move your information accurately.

There’s no need to concern that you’ll be overwhelmed with terms and tech jargon.

Customer priority

As a migration service supplier, we aim to propose the best possible migration tool. Nevertheless, our priority is customer service.

As evident by our many five-star reviews on G2, we want you to have the best possible experience.


Reasons to use Help Desk Migration to switch from HESK to DigitalGenius

Castle gates

Strong privacy of your data

The migration is performed over a secure connection, and all your credentials will immediately be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's easy to migrate your support service to a new helpdesk without involving the IT department.

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard and custom fields, thus helping you to make sure that the data end up in the right places in DigitalGenius.

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Retained connection between object and people

When migrating your data from HESK to DigitalGenius we keep all connections between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from HESK to DigitalGenius

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from HESK to DigitalGenius work

  • Prepare

    Sign up and go to our migration wizard.

  • Opt and connect your HESK service desk with HDM.

  • Connect DigitalGenius

    Grant access to your DigitalGenius account.

  • Explain your business needs

    Let us understand precisely what aspects of your migration you need to adjust

  • Get your preferences estimated

    We'll analyze your case and send you with a total price and a scope of work.

  • Migrate from HESK to DigitalGenius all data

    Transfer all your customer support information in a single push.

Your data is in good hands

We take the security of your data seriously, so we use, as well as develop our own, best practices and approaches to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See yourself that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a professional run your DigitalGenius import

Our staff would be more than happy to run a personalized migration in case you have particular demands.
Get a price estimation

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