96% of users recommend Help Desk Migration Service. Learn why in our brand new G2 Report.

HESK to Deskpro
migration service

Extremely easy , no special expertise or coding required. A complete HESK to Deskpro data migration software.

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Risk-free and Safe
Your passwords along with records are safe with us and will be used for import only.
Effective and Easy
Help Desk Migration does not require any specialized expertise or knowledge to get started with the migration.
Optimal & Precise
We've handled all major peculiarities of different helpdesks to help you accurately and efficiently migrate large loads of data

Why you should use Help Desk Migration to switch from HESK to Deskpro

Castle gates

Strong privacy of your data

The migration is performed over a secure connection, and all your credentials will immediately be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is easy to migrate your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard and custom fields , thus letting you ensure that the records end up being in the right places in Deskpro.

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Retained connection between object and people

When migrating your records from HESK to Deskpro we keep all relations between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from HESK to Deskpro

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users recommend our service

High Performer, Best Support
and seven more badges
from G2 in 2020 Report

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In what way does data migration from HESK to Deskpro work

  • Get ready

    Start by preparing Agent profiles and all essential custom fields in your new help desk. Now, get started on migrating your data from HESK to Deskpro.

  • Fill out the form with necessary credentials to make it possible for our data migration tool to retrieve information from your current help desk.

  • Do the same action to integrate our service with the new help desk and thus make it possible to import the records.

  • Select objects

    Select the records you need to migrate and set the ticket fields mapping, so the records could be moved according to your needs

  • Migrate small amount of data

    Try out our Free Demo Migration to check how the records migrate. You will be able to view 20 tickets in your new help desk in a few minutes!

  • Migrate to Deskpro everything

    Once everything's tested out, choose a quiet time with the minimal load on the support department and begin migrating from HESK to Deskpro.

Your data is in good hands

We take the privacy of your data seriously, so we utilize, as well as develop our own, best practices and methods to secure it.


Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

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Have any questions?

Hear from our happy customers

Migrate the records by yourself

See yourself that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a pro run your Deskpro import

Our team would be more than happy to run a personalized migration if you have special demands.
Get a price estimation
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