HESK to Connex One
migration service

Smooth, no special skill set or coding required. A complete HESK to Connex One data migration tool.

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Your best tool for HESK to Connex One data migration

No need to write a code, nor do you need a programmer. Just perform your platform to platform migration in a couple of easy steps.
Save on resources
Avoid the platform analysis and tool development processes. Just decide on customer info you need to transfer and start the transition immediately.
Effortless transition process
No special expertise needed. Just select what data will go to the new platform and observe the wonders happening.
Record structure maintenance
Migrate your help desk records in full to ensure that no ticket is missing vital customer support details.
Automated migration

Scared that you’ll need special skills to move your customer service data? Worry not as we made sure that our tool accessible as it can possibly be.

Attach the help desks, select records, click ok, and you’re done!

Starting from the ticket requester to every comment author, your entire database will keep their previous connections intact.

You don’t have to worry that a part of the info will be missing and service quality will decrease. Everything will arrive how you left it.

Data safety is priority

Information is everything which is why we developed a method that will keep your data safe and sound.

Neither sophisticated electronic attacks nor physical disasters will affect your data anyhow.

You control the process

Manage your customer data with our in-app data mapper. Select what goes where, set priorities, and even ditch the things you don’t like, all within Migration Wizard.

Guided migration

If you are new to data migrations, there’s no need to be concerned. Helpful and simplified on-screen instructions will help you set up an accurate data import.

You don’t need to worry that you’ll be confused with a whole dictionary in tech jargon.

Great service first

Outside of producing great customer service, we always strive to improve our customer service.

As a team, we want you to enjoy best possible service, which is why we are continuously putting so much effort to improve the core experience.


Reasons to use Help Desk Migration to migrate data from HESK to Connex One

Castle gates

Strong security of your information

The migration is carried out over a protected connection, and all your credentials will instantly be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is simple to transfer your customer service to a new helpdesk without involving the IT department.

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard as well as custom fields, thus letting you make sure that the records end up being in the right destinations in Connex One.

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Maintained connection between object and people

When migrating your data from HESK to Connex One we preserve all relations between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from HESK to Connex One

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from HESK to Connex One work

  • Prepare

    Register and go to our migration tool.

  • Select and link your HESK support desk with HDM.

  • Connect Connex One

    Grant the right to access your Connex One account.

  • Outline your business needs

    Let us know exactly what components of your migration you would like to adjust

  • Have your requirements estimated

    We will analyze your case and send you with a price range and a scope of tasks.

  • Migrate from HESK to Connex One everything

    Transfer all your customer service information in a single push.

Your data is in good hands

We take the protection of your data seriously, so we implement, as well as develop our own, best practices and methods to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied buyers

Migrate the data all by yourself

See for yourself that transferring from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a specialist perform your Connex One import

Our staff would be more than happy to perform a customized migration in case you have particular demands.
Get a price estimation

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