HESK to Cherwell Software
migration service

Trouble-free, no special skill set or coding required. A complete HESK to Cherwell Software data migration instrument.

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The best HESK to Cherwell Software tool made for you

There’s no need to write a code, nor do you need a programming team. Just set up your platform to platform switch in a couple of easy steps.
Save on your time and money
Avoid the system analysis and script development processes. Simply choose the records you need to migrate and set off with the transition immediately.
Simple transition process
No tech expertise needed. Just pick what data will go to the target system and see the miracle happening.
Data structure maintenance
Move your help desk info in full to make certain that no ticket has lost vital customer support information.
Automated tool

Worried that you’ll need advanced skills to migrate your customer service data? Don’t be as we ensured that our tool interface simple to use as possible.

Link the help desks, select data, click ok, and you’re done!

Starting from the ticket requester to every comment author, all you records will keep their previous data structure intact.

You don’t have to worry that some records will be missing and service quality will degrade. Everything will arrive where you left it.

Data safety is paramount

Information is key which is why we developed a tool that will keep your customer records intact.

Neither hackers will have access to your accounts nor physical disasters will impact your records anyhow.

You control the process

Manage your information with our in-app data mapping solution. Select what goes where, set priorities, and even discard the things you don’t like, all with our Migration Wizard.

Efficient out-of-the-box solution

In just a few buttons to press it is possible to choose the data arrangement, when it starts, and how.

Our developers took customer experience as an essential factor and made sure that you will be able to to take the full advantage of the tool easily.

Great service first

Outside of providing great customer service, we always want to improve our customer service.

As a company, we want you to experience best possible service, which is why we are always putting so much effort to enhance the core experience.


Why you should use Help Desk Migration to migrate data from HESK to Cherwell Software

Castle gates

Strong privacy of your records

The migration is completed by the machine over a protected connection, and all your credentials will immediately be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is simple to migrate your customer support to a new helpdesk without involving the IT department.

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard and even custom fields, thus letting you be sure that the data end up being in the right places in Cherwell Software.

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Retained connectivity between object and people

When migrating your records from HESK to Cherwell Software we maintain all relations between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from HESK to Cherwell Software

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from HESK to Cherwell Software work

  • Get ready

    Start with preparing Agent profiles and all needed custom fields in the new help desk. Now, begin the process of migrating your data from HESK to Cherwell Software.

  • Fill in the form with required credentials to allow our data migration tool to access records from your current help desk.

  • Do the same action to connect our service with the new help desk and thus make it possible to import the information.

  • Choose objects

    Choose the data you need to migrate and set the ticket fields mapping, so the data could be transferred in line with your needs.

  • Migrate limited amount of data

    Try our Free Demo Migration to check how the information migrate. You will be able to browse 20 tickets in the new help desk in a few minutes!

  • Migrate to Cherwell Software all data

    When everything's tested out, find a quiet time with the minimal load on the support team and begin migrating from HESK to Cherwell Software.

Your data is in good hands

We take the safety of your data seriously, so we implement, as well as develop our own, best practices and methods to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy clients

Migrate the records automatically

See yourself that switching from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let an expert perform your Cherwell Software import

Our team would be more than happy to perform a personalized migration if you have particular needs.
Get a price estimation

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