HESK to Cention Contact Center
migration service

Smooth , no special skill set or programming required. A complete HESK to Cention Contact Center data migration instrument.

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Your best tool for HESK to Cention Contact Center data migration

No need to write a code, nor do you need a developer. Just set up your platform to platform migration in a couple of easy steps.
Save on resources
Avoid complex data audit and script development processes. Just decide on customer info you need to move and start the transition immediately.
Simple transition process
No tech expertise required. Just pick what data will go to the new platform and observe the magic happening.
Record structure maintenance
Move your help desk data in full to make sure that no ticket has lost vital customer support details.
Automated migration

Afraid that you’ll have to use advanced skills to move your customer service data? Worry not as we made sure that our tool user friendly as possible.

Link the platforms, choose records, click ok, and you’re done!

Data maintenance

Your customer info migrates complete , you can take our word.

Each email, every ticket, and every customer profile will arrive complete with its attachments, contact connections, and interaction archive.

Robust protection

Your customer data is safe and sound with us. Not even all our team members can see your credentials or records.

You can rest assured that with HDM no data breaches are possible.

Data mapping

Select information that will be moved by using our pre-installed data viewer.

From contacts to tickets to help center articles, you will be able to pick anything you might ever need.

Efficient out-of-the-box solution

In only a few clicks it will be possible to pick what goes where, when it goes, and in what order.

Our software took user experience as a priority and ensured that you will be able to use the system to its fullest.

Customer priority

As a data import service supplier, we work to propose the most effective migration tool. Yet, our priority is customer service.

As evident by our many five-star user reviews on G2, we want you to have the best possible experience.


Reasons to use Help Desk Migration to migrate data from HESK to Cention Contact Center

Castle gates

Strong privacy of your data

The migration is carried out over a protected connection, and all your credentials will automatically be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is simple to move your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and custom fields , thus helping you to be sure that the records end up being in the right destinations in Cention Contact Center.

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Retained relation between object and people

When migrating your data from HESK to Cention Contact Center we keep all connections between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from HESK to Cention Contact Center

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from HESK to Cention Contact Center work

  • Prepare

    Sign up and go to our migration wizard.

  • Connect HESK

    Select and link your HESK support desk with HDM.

  • Connect Cention Contact Center

    Grant access to your Cention Contact Center account.

  • Detail your needs

    Let us know exactly what aspects of your migration you would like to tweak

  • Have your preferences estimated

    We will research your case and send you with a total price and a scope of tasks.

  • Migrate from HESK to Cention Contact Center everything

    Migrate all your customer support records in a single push.

Your data is in good hands

We take the protection of your data seriously, so we implement, as well as develop our own, best practices and approaches to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See yourself that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a specialist perform your Cention Contact Center import

Our staff would be more than happy to perform a custom migration if you have particular demands.
Get a price estimation

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