It's no secret that Desk.com is technically on it’s way out and many of you that have been using the system are searching for an alternative. One such popular option is Zendesk. It has everything Desk.com has to offer and adds a few extra features that will definitely come in handy.
Yet, there lies the issue. Migrating from Desk.com to Zendesk can be a pain as you need to take into consideration all the information you have. And then you have to align it with the limitations of both tools. Yes, we know that moving heavy weight attachments, a huge number of replies and tickets can be a tough process and not always the result is great.
But fear not, there is a way to move all your data without spending all day manually moving each file from one place to another. That’s right, our very own migration wizard covers everything for you. Although, before we proceed to the nitty-gritty details, you need to do some preparation. And this is precisely what we will talk about today. Let’s get started!
As we’ve mentioned above, before you can move all your data, you need to do some preparation work. And in case you are wondering, this does not entail that you call customer service. And since we are talking about Desk.com to Zendesk migration, you probably already realized that it can take some time. Thus, with all this in mind, we will first cover everything you need to do with Desk.com.
So first thing first, what you need to do is gather all Desk.com credentials and open our wizard. Once there, you need to input the URL of your company’s Desk.com page. Then, add your email address that you’ve used to register, and finally the password. Once you’ve done all this, just hit “Continue” and wait. Also, while we’re on the subject, in Zendesk case, you just need to fill the URL part. Keep in mind that the tool does not store any data. It's because everything is encrypted and only visible on your end.
What you then need to do is verify a few things in the target platform (in this case it’s Zendesk). First thing first, if you want to move all your Knowledge Base data, you need to see if you have the “Guide” feature activated in Zendesk. If no, then all you need to do is head over to the Zendesk Support site and log in as an admin. Once there, hit on the Zendesk Products icon that is located in the top bar and hit “Guide”. After you picked “Guide” you will be prompted with a winder where you need to press “Build Your Knowledge Base”.
Without all of the above, our tool won’t migrate your knowledge bases as there won’t be a dedicated place for it. Also, as word of advice, we suggest that you turn off two-factor authentification as it can hinder the process. If you have no idea how to do, head over to our own tutorial. This way you will surely turn the thing off and will have a piece of mind knowing that everything will work as intended.
With our tool, migration from Desk.com to Zendesk is a breeze. In just a few taps, you will move each and every knowledge base you have. You will eliminate the need to call the support team as well. After all, who likes to stand in lines during busy times when all you need is just a few button presses. Also, before we leave, we’d like to note that if you want to filter your data from Desk.com, call our support. Our team will help you manage all the intricacies.
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