If there’s anything that is just as infuriating as slow internet, that would be migrating data from Desk.com to Zendesk. The process is not only lengthy, but it’s also not reliable and often yes than not, you will find yourself reading a ton of different tutorials, watching how-to videos and getting advice from the support team. To state it bluntly, it's hard, time-consuming, and in some cases, you are better off starting from scratch.
Why Migration Can Be Hard
While it’s not entirely impossible to migrate data from Desk.com to Zendesk, it is, as you might have guessed, hard. But let's get to the bottom of this and try to identify why this particular process is actually so convoluted. First off, you need to backup everything manually from the cloud.
And once you’ve managed to back up your stuff, it’s time to check compatibility. This one can be a whole different story. You see, sometimes your Desk.com stores data that came from a completely different source which is then converted into something that Desk understands. Now imagine that data reconverts again to work on a new help desk system. Usually, it will be corrupted or half readable. But if you did actually manage to get all your data safe and sound. We suggest you make multiple backups and proceed to the import process.
The import process can be described as a gamble as not always every bit of information is moved correctly. The worst case scenario is when data is fully unreadable whereas the best case scenario the data is readable, it’s just doesn’t align correctly with the fields.
Ways To Secure The Process
There are many different ways you can actually mitigate the challenge and secure that after a number of attempts you still have some data. The first method that comes into mind, is to manually adjust the XML/CSV file to the target platform. This is a pretty good way to learn how these systems work but if you have more than a thousand fields worth of editing, then it's best that you don’t attempt to do it having only one file.
You can also try out our migration wizard. It supports every major help desk and in just a few clicks you’ll be rocking your new help desk system. That’s right, it does not require you to know any kind of programming language as the system does everything automatically. The team behind this tool has been in the industry for quite some time and know what struggles one might have during the transfer process. Hence why they focus on a seamless experience first and foremost.
Our tool will make sure all your data is complete and unaltered, as well as it will make sure that it goes into the correct fields on the target platform. Our quality assurance team made sure that the tool is fast and very reliable.
Try It Now
The best part about our migration service is that you can move your agent and customer data along with the knowledge base, custom fields, and other help desk records. Also, our tool is not limited to just migration from Desk.com to Zendesk as it supports practically every modern help desk system. Yet, the best part is that you don’t have to take our word for it. You can sign up for a free trial and see for yourself.
Try new platform right now
Migrate to Zendesk easilySetup Free Demo