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Helpy to USU Smart Link
migration service

Extremely easy , no special expertise or coding required. A complete Helpy to USU Smart Link data migration instrument.

More details
There’s no need to create a script, nor do you need a programming team. Just set up your platform to platform switch in a couple of simple steps.
Save on your time and money
Skip the system analysis and script development processes. Simply pick the records you need to transfer and set off with the transition when comfortable.
Simple migration
No tech knowledge or skill needed. Just pick what data will go to the target solution and see the wonders happening.
Data completion
Move your help desk info in full to make certain that no ticket has lost critical customer service information.
Automated tool

Worried that you’ll need advanced skills to migrate your info? Don’t be as we ensured that our tool interface simple to use as possible.

Attach the platforms, select records, click ok, and you’re done!

Data dependency

Your information migrates unite and we mean it.

Every email, every ticket, and every little bit of info will reach the target filled with its attachments, contact connections, and interaction archive.

Data protected

Your information is safe and sound with us. Not even all our employees have access to your passwords or other information.

You may rest assured that with HDM no data breaches are possible.

You’re in control

Manage your customer data with our in-app data mapper. Pick what goes where, set priorities, and even discard the stuff you need, all within Migration Wizard.

Simple & effective

In just a few buttons to press you will be able to choose the data arrangement, when it starts, and how.

Our software took user experience as an essential factor and ensured that you will be able to use the system to its fullest.

Customer service as priority

As a migration service provider, we work to deliver the best possible migration tool. Nevertheless, our prime concern is customer support quality.

Proven by our many five-star user reviews on G2, we want you to have the best possible experience.


Castle gates

Strong privacy of your records

The migration is done over a secure connection, and all your credentials will immediately be removed after you complete the data migration.

Next

Automatic data migration wizard

With Help Desk Migration it certainly is easy to migrate your customer support to a new helpdesk without involving the IT department

Next

Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard and even custom fields , thus letting you be sure that the data end up in the right places in USU Smart Link.

Next

Retained relation between object and people

When migrating your records from Helpy to USU Smart Link we maintain all relations between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

Next

Relations illustration

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

  • Get ready

    Sign-up and go to our migration service.

  • Connect Helpy

    Opt and connect your Helpy service desk with HDM.

  • Give the right to access your USU Smart Link account.

  • Detail your business needs

    Let us know what components of your migration you need to tweak

  • Have your needs estimated

    We will research your application and send you with a price range and a scope of tasks.

  • Migrate all your customer support records in a single push.

Your data is in good hands

We take the privacy of your data seriously, so we utilize, as well as develop our own, best practices and strategies to secure it.


Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy clients

Migrate the records automatically

See yourself that switching from one help desk to another is easy even if you're not computer savvy.
Start an automated migration
Our team would be more than happy to run a personalized migration if you have special requirements.
Get a price estimation

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