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Helpy to ((OTRS)) Community Edition
migration service

Trouble-free , no special expertise or coding required. A complete Helpy to ((OTRS)) Community Edition data migration software.

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The best Helpy to ((OTRS)) Community Edition tool made for you

There’s no need to create a script, nor do you need a programmer. Just set up your platform to platform switch in a couple of easy steps.
Save on your time and money
Skip the system analysis and code development processes. Simply choose the records you need to move and start the transition immediately.
Effortless migration
No special knowledge or skill needed. Just choose what data will go to the target system and see the magic happening.
Data completion
Migrate your help desk info in full to ensure that no ticket has lost essential customer support information.
Simple and easy process

You don’t have to bother about scripting or constantly control each record transferred.

Just link both platforms, choose what you need to migrate and allow the Migration Wizard deal with the rest for you.

Starting from the ticket requester to every comment author, all you records will keep their initial data structure untouched.

You don’t have to worry that a part of the records will be missing and service quality will degrade. Everything will be waiting for you where you left it.

Data safety is paramount

You data is key which is why we created a tool that will keep your customer records safe and sound.

Neither hackers will have access to your accounts nor physical disasters will affect your records anyhow.

Record mapping

Choose records that will be migrated by using our pre-installed data viewer.

From contacts to tickets to knowledge base articles, you will be able to select just about everything you might actually need.

Simple & effective

In just a few buttons to press it is possible to choose what goes where, when it goes, and how.

Our developers considered customer experience as an essential factor and made sure that it will be possible to to take the full advantage of the tool easily.

Great service first

Apart from providing great customer support services, we always want to improve our customer service.

As a team, we want you to experience best possible service, which is why we are continuously making great strides to increase the core experience.


Why you should use Help Desk Migration to switch from Helpy to ((OTRS)) Community Edition

Castle gates

Strong security of your records

The migration is completed by the machine over a secure connection, and all your credentials will instantly be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is easy to transfer your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard and even custom fields , thus letting you ensure that the data end up being in the right places in ((OTRS)) Community Edition.

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Maintained association between object and people

When migrating your records from Helpy to ((OTRS)) Community Edition we maintain all relations between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Helpy to ((OTRS)) Community Edition

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Helpy to ((OTRS)) Community Edition work

  • Get ready

    Start with setting up Agent profiles and all essential custom fields in the new help desk. Now, begin the process of migrating your data from Helpy to ((OTRS)) Community Edition.

  • Fill out the form with necessary credentials to allow our data migration tool to access information from your current help desk.

  • Do the same action to connect our service with the new help desk and thereby make it possible to import the information.

  • Choose objects

    Select the data you need to migrate and set the ticket fields mapping, so the data could be moved based upon your needs

  • Migrate limited amount of data

    Test out our Free Demo Migration to check how the records migrate. You will be able to browse 20 tickets in the new help desk in a few minutes!

  • Migrate to ((OTRS)) Community Edition all data

    Once everything's tested, determine a quiet time with the least load on the support department and begin migrating from Helpy to ((OTRS)) Community Edition.

Your data is in good hands

We take the safety of your data seriously, so we utilize, as well as develop our own, best practices and methods to secure it.


Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy clients

Migrate the records automatically

See for yourself that switching from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let an expert run your ((OTRS)) Community Edition import

Our team would be more than happy to run a customized migration if you have specific needs.
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