Want to learn all the major insights of the migration process? Register for our free Freshdesk to Zendesk webinar to handle your upcoming data migration like a pro.

Helpy to Magento HelpDesk Ultimate
migration service

Trouble-free , no special skill set or coding required. A complete Helpy to Magento HelpDesk Ultimate data migration software.

More details

The best Helpy to Magento HelpDesk Ultimate tool made for you

There’s no need to write a code, nor do you need a programming team. Just perform your platform to platform migration in a couple of easy steps.
Save on your time and money
Avoid the system analysis and code development processes. Just choose the records you need to migrate and set off with the transition immediately.
Simple transition process
No tech expertise needed. Just choose what data will go to the new system and see the miracle happening.
Data structure maintenance
Move your help desk data in full to make certain that no ticket is missing critical customer support details.
Easy procedure

No need to worry about coding or constantly control each record moved.

Just link both platforms, choose what you want to take to a new database and let the Migration Wizard deal with the remainder.

Intact connections

Starting from the ticket requester to every comment author, all you records will keep their initial data structure untouched.

You don’t have to worry that some data will be missing and service quality will degrade. Everything will be waiting for you how you left it.

Data safety is paramount

You data is key which is why we created a system that will keep your information safe and sound.

Neither hackers will have access to your accounts nor physical disasters will affect your data anyhow.

Data mapping

Pick records that will be moved by using our pre-installed data viewer.

From contacts to tickets to help center articles, it will be possible to select just about everything you might ever need.

Step-by-step instructions

If this is your first migration, worry not. Helpful and insightful on-screen prompts will help you set up an accurate data import.

You don’t need to worry that you’ll be confused with terms and tech jargon.

Customer service first

Outside of providing great customer support services, we always strive to develop our customer service.

As a company, we want you to have the best possible service, which is why we are always making great strides to increase the core experience.


Why you should use Help Desk Migration to migrate data from Helpy to Magento HelpDesk Ultimate

Castle gates

Strong privacy of your data

The migration is carried out over a protected connection, and all your credentials will immediately be deleted after you complete the data migration.

Next

Automatic data migration wizard

With Help Desk Migration it is simple to migrate your customer service to a new helpdesk without involving the IT department

Next

Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard and custom fields , thus letting you ensure that the records end up being in the right destinations in Magento HelpDesk Ultimate.

Next

When migrating your records from Helpy to Magento HelpDesk Ultimate we keep all relations between tickets and their respective contacts, attachments, etc., thus retaining the history info.

Next

Relations illustration

What you may migrate from Helpy to Magento HelpDesk Ultimate

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Helpy to Magento HelpDesk Ultimate work

  • Get ready

    Start by preparing Agent profiles and all essential custom fields in your new help desk. Now, begin the process of migrating your data from Helpy to Magento HelpDesk Ultimate.

  • Connect Helpy

    Fill in the form with requested credentials to allow our data migration tool to fetch records from your current help desk.

  • Connect Magento HelpDesk Ultimate

    Do the same action to connect our service with the new help desk and thereby make it possible to import the records.

  • Select objects

    Choose the records you need to migrate and set the ticket fields mapping, so the data could be moved based upon your needs

  • Migrate limited amount of data

    Test out our Free Demo Migration to see how the data migrate. You will be able to view 20 tickets in your new help desk in a few minutes!

  • Migrate to Magento HelpDesk Ultimate all data

    When everything's tested out, choose a quiet time with the least load on the support department and start migrating from Helpy to Magento HelpDesk Ultimate.

Your data is in good hands

We take the safety of your data seriously, so we implement, as well as develop our own, best practices and strategies to protect it.


Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy customers

Migrate the records by yourself

See yourself that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let an expert perform your Magento HelpDesk Ultimate import

Our team would be more than happy to perform a personalized migration in case you have special needs.
Get a price estimation

Blog Articles You Might Find Useful

10 Data Migration Mistakes You Should Totally Avoid

We’ve done hundreds of migrations over the past couple of years and we know what issues many people tend to repeat. Hence why we decided …

The 10 Languages You Need to Support if You Sell Worldwide

For companies selling worldwide, being multilingual is no longer a matter of choice. Today, only 20% of all online content is in English. And while …

Help Desk Migration Checklist: Essential Steps You Should Take

Switching help desks may feel like walking into nothingness: you don’t know what to expect and what could go wrong. There are so many technical …

Book a Call
cancel
%s
— %s