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Helpy to Help Sumo
migration service

Extremely easy , no special knowledge or coding required. A complete Helpy to Help Sumo data migration tool.

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The best Helpy to Help Sumo tool made for you

There’s no need to create a script, nor do you need a programmer. Just set up your platform to platform migration in a couple of easy steps.
Save on your time and money
Skip the system analysis and tool development processes. Just pick what data you need to move and start the transition immediately.
Simple migration
No tech knowledge or skill needed. Just select what data will go to the new solution and enjoy the magic happening.
Data completion
Move your help desk data in full to ensure that no ticket has lost essential customer support information.
Automated tool

Afraid that you’ll need advanced skills to move your customer service data? Don’t be as we ensured that our tool is as easy to use as possible.

Connect the platforms, choose data, click ok, and the migration is ready!

Preserved connections

From sender information to phone number connection, all you records will keep their prior connections intact.

You don’t have to worry that some info will be missing and service quality will decrease. Everything will be waiting for you how you expected.

Security is paramount

You data is everything which is why we developed a system that will keep your data intact.

Neither sophisticated electronic attacks nor physical disasters will touch your data in any way.

Record mapping

Choose data that will be moved by using our pre-installed data viewer.

From contacts to tickets to knowledge base solutions, you will be able to pick anything you might actually need.

Guided migration

If this is your first migration, there’s no need to be concerned. Helpful and insightful on-screen prompts will help you set up an accurate data import.

There’s no need to concern that you’ll be confused with terms and tech jargon.

Customer service first

Except providing great customer support services, we always want to improve our customer service.

As a company, we want you to enjoy best possible service, which is why we are always making great strides to improve the general experience.


Why you should use Help Desk Migration to switch from Helpy to Help Sumo

Castle gates

Strong privacy of your data

The migration is performed over a secure connection, and all your credentials will instantly be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is easy to transfer your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard and custom fields , thus letting you make sure that the records end up being in the right places in Help Sumo.

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When migrating your records from Helpy to Help Sumo we keep all relations between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Helpy to Help Sumo

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Helpy to Help Sumo work

  • Get ready

    Sign up and go to our migration service.

  • Connect Helpy

    Select and link your Helpy service desk with HDM.

  • Grant access to your Help Sumo account.

  • Detail your requirements

    Let us understand precisely what parts of your migration you wish to fine-tune

  • Have your requirements estimated

    We'll analyze your case and send you with a total price and a scope of tasks.

  • Migrate from Helpy to Help Sumo all data

    Migrate all your customer support information in a single push.

Your data is in good hands

We take the privacy of your data seriously, so we use, as well as develop our own, best practices and strategies to secure it.


Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy customers

Migrate the records by yourself

See yourself that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a pro run your Help Sumo import

Our team would be more than happy to run a customized migration if you have specific requirements.
Get a price estimation

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