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Helpy to FirstOne HelpDesk
migration service

Smooth , no special knowledge or programming required. A complete Helpy to FirstOne HelpDesk data migration software.

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Your best tool for Helpy to FirstOne HelpDesk data migration

No need to create a script, nor do you need a developer. Just perform your platform to platform migration in a couple of easy steps.
Save on resources
Skip complex data audit and code development processes. Just choose customer info you need to move and start the transition right away.
Simple migration
No tech knowledge or skill required. Just choose what data will go to the new system and observe the magic happening.
Record completion
Move your help desk data in full to make sure that no ticket is missing essential customer support details.
Easy procedure

You don’t have to bother about scripting or constantly control each record transferred.

Just attach both platforms, pick what you need to take to a new database and allow the system deal with the rest for you.

Starting from the ticket requester to every comment author, all you records will keep their previous data structure untouched.

You don’t have to worry that a part of the records will be missing and service quality will degrade. Everything will be waiting for you where you expected.

Data safety is paramount

Information is key which is why we created a tool that will keep your customer records untouched.

Neither hackers will have access to your accounts nor physical disasters will touch your records in any way.

Record mapping

Select records that will be moved by using our pre-installed data viewer.

From contacts to tickets to help center solutions, you will be able to select anything you might ever need.

Simple & effective

In only a couple of clicks it is possible to pick the data arrangement, when it goes, and how.

Our software took customer experience as an essential factor and made sure that you will be able to to take the full advantage of the tool easily.

Customer service first

Outside of providing great customer service, we always strive to develop our customer service.

As a team, we want you to experience best possible service, which is why we are continuously making great strides to enhance the general experience.


Reasons to use Help Desk Migration to switch from Helpy to FirstOne HelpDesk

Castle gates

Strong privacy of your data

The migration is carried out over a secure connection, and all your credentials will automatically be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is easy to move your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and custom fields , thus helping you to ensure that the records end up being in the right destinations in FirstOne HelpDesk.

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Retained connection between object and people

When migrating your data from Helpy to FirstOne HelpDesk we keep all connections between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Helpy to FirstOne HelpDesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Helpy to FirstOne HelpDesk work

  • Prepare

    Sign up and go to our migration wizard.

  • Select and link your Helpy support desk with HDM.

  • Grant the right to access your FirstOne HelpDesk account.

  • Detail your requirements

    Let us understand precisely what elements of your migration you wish to adjust

  • Get your preferences estimated

    We shall research your case and get back to you with a the overall cost and a scope of work.

  • Migrate from Helpy to FirstOne HelpDesk all data

    Move all your customer support records in a single push.

Your data is in good hands

We take the protection of your data seriously, so we use, as well as develop our own, best practices and approaches to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See yourself that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a specialist run your FirstOne HelpDesk import

Our staff would be more than happy to run a custom migration in case you have specific needs.
Get a price estimation

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