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Helpy to DigitalGenius
migration service

Extremely easy , no special knowledge or programming required. A complete Helpy to DigitalGenius data migration instrument.

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The best Helpy to DigitalGenius tool made for you

There’s no need to create a script, nor do you need a developer. Just set up your platform to platform migration in a couple of simple steps.
Save on your time and money
Skip complex data audit and script development processes. Just decide on the records you need to migrate and start the transition right away.
Simple migration
No tech knowledge or skill required. Just pick what data will go to the new platform and see the miracle happening.
Data completion
Move your help desk info in full to make sure that no ticket has lost vital customer service details.
Easy process

No need to worry about coding or continuously watch each record transferred.

Just attach both platforms, choose what you need to migrate and let the Migration Wizard deal with the rest for you.

From sender information to phone number connection, all you records will keep their initial data structure maintained.

You don’t have to worry that some records will be lost and service quality will decrease. Everything will be waiting for you where you expected.

Security is paramount

You data is key which is why we designed a method that will keep your customer records safe and sound.

Neither sophisticated electronic attacks nor physical disasters will impact your records in any way.

Record mapping

Select information that will be moved by using our built-in data viewer.

From contacts to tickets to help center articles, you will be able to pick anything you might ever need.

Simple & effective

In only a few clicks it will be possible to choose what goes where, when it goes, and in what order.

Our tech engineers took customer experience as a priority and made sure that it will be possible to to take the full advantage of the tool easily.

Great service first

Apart from providing great customer support services, we always strive to improve our customer service.

As a company, we want you to experience friendly and helpful service, which is why we are continuously making great strides to enhance the general experience.


Why you should use Help Desk Migration to switch from Helpy to DigitalGenius

Castle gates

Strong privacy of your records

The migration is done over a secure connection, and all your credentials will automatically be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is easy to move your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard and even custom fields , thus helping you to be sure that the records end up in the right destinations in DigitalGenius.

Next

When migrating your records from Helpy to DigitalGenius we maintain all connections between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Helpy to DigitalGenius

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Helpy to DigitalGenius work

  • Get ready

    Sign-up and go to our migration software.

  • Connect Helpy

    Select and connect your Helpy support desk with HDM.

  • Connect DigitalGenius

    Grant access to your DigitalGenius account.

  • Clarify your business needs

    Let us know exactly what aspects of your migration you want to fine-tune

  • Get your needs estimated

    We will research your application and send you with a the overall cost and a scope of work.

  • Migrate from Helpy to DigitalGenius all data

    Move all your customer support records in a single push.

Your data is in good hands

We take the privacy of your data seriously, so we use, as well as develop our own, best practices and techniques to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy clients

Migrate the records automatically

See yourself that switching from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a pro run your DigitalGenius import

Our team would be more than happy to run a custom migration if you have particular demands.
Get a price estimation

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