HelpSpot to ((OTRS)) Community Edition
migration service

Trouble-free , no special know how or programming required. A complete HelpSpot to ((OTRS)) Community Edition data migration software.

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The best HelpSpot to ((OTRS)) Community Edition tool made for you

There’s no need to write a code, nor do you need a programmer. Just set up your platform to platform migration in a couple of easy steps.
Save on your time and money
Avoid complex data audit and code development processes. Just pick customer info you need to transfer and set off with the transition immediately.
Effortless transition process
No special expertise required. Just choose what data will go to the new solution and observe the wonders happening.
Data structure maintenance
Migrate your help desk data in full to ensure that no ticket has lost essential customer support information.
Automated tool

Afraid that you’ll have to use advanced skills to move your customer service data? Don’t be as we ensured that our tool interface simple to use as possible.

Attach the platforms, choose data, click ok, and you’re done!

Data maintenance

Your customer data migrates complete , you can take our word.

Every email, every ticket, and every little bit of info will reach the target filled with its attachments, contact connections, and interaction archive.

Robust protection

Your customer data is safe and sound with us. Not even all our staff members can access to your passwords or other information.

You may rest assured that with HDM no data breaches are possible.

You’re in control

Take complete control of your information with our in-app data mapping solution. Pick what goes where, set priorities, and even ditch the stuff you need, all with our Migration Wizard.

Efficient out-of-the-box solution

In only a few clicks you will be able to pick the data arrangement, when it starts, and how.

Our software took user experience as a priority and made sure that you will be able to to take the full advantage of the tool easily.

Customer service as priority

As a data import service supplier, we strive to offer the most effective migration tool. Yet, our prime concern is customer support quality.

Proven by our many five-star user reviews on G2, we want you to have the best possible experience.


Why you should use Help Desk Migration to migrate data from HelpSpot to ((OTRS)) Community Edition

Castle gates

Strong security of your data

The migration is performed over a protected connection, and all your credentials will instantly be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is simple to transfer your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard and custom fields , thus helping you to ensure that the records end up being in the right places in ((OTRS)) Community Edition.

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Maintained connectivity between object and people

When migrating your records from HelpSpot to ((OTRS)) Community Edition we keep all connections between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from HelpSpot to ((OTRS)) Community Edition

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from HelpSpot to ((OTRS)) Community Edition work

  • Get ready

    Start by setting up Agent profiles and all essential custom fields in your new help desk. Now, begin migrating your data from HelpSpot to ((OTRS)) Community Edition.

  • Complete the form with required credentials to allow our data migration tool to retrieve information from your current help desk.

  • Connect ((OTRS)) Community Edition

    Repeat the same action to connect our service with the new help desk and thus make it possible to import the data.

  • Select objects

    Select the records you want to migrate and set the ticket fields mapping, so the data could be transferred in line with your needs

  • Migrate small amount of data

    Try our Free Demo Migration to check how the information migrate. You will be able to view 20 tickets in your new help desk in a few minutes!

  • Migrate to ((OTRS)) Community Edition everything

    Once everything's tested, find a quiet time with the minimal load on the support department and start migrating from HelpSpot to ((OTRS)) Community Edition.

Your data is in good hands

We take the safety of your data seriously, so we apply, as well as develop our own, best practices and approaches to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy customers

Migrate the records by yourself

See for yourself that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let an expert perform your ((OTRS)) Community Edition import

Our team would be more than happy to perform a customized migration if you have specific requirements.
Get a price estimation

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