HelpSpot to Alcea HelpDesk
migration service

Smooth , no special expertise or coding required. A complete HelpSpot to Alcea HelpDesk data migration tool.

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Your best tool for HelpSpot to Alcea HelpDesk data migration

No need to create a script, nor do you need a developer. Just perform your platform to platform migration in a couple of simple steps.
Save on resources
Skip the platform analysis and tool development processes. Just choose the records you need to migrate and set off with the transition when comfortable.
Effortless migration
No special knowledge or skill needed. Just select what data will go to the new system and see the miracle happening.
Record completion
Migrate your help desk info in full to make sure that no ticket is missing critical customer service details.
Automated migration

Worried that you’ll need special skills to move your info? Worry not as we made sure that our tool interface user friendly as possible.

Link the platforms, pick records, click ok, and the migration is ready!

Data dependency

Your information comes complete and we mean it.

Each email, every ticket, and every user profile will reach the target complete with its attachments, contact connections, and interaction archive.

Data protected

Your information is behind impenetrable walls. Not even all our employees have see your credentials or other information.

You can be certain with HDM no data breaches are possible.

You’re in charge

Manage your customer data with our internal data mapper. Select what goes where, set priorities, and even ditch the things you need, all with our Migration Wizard.

Simple & effective

In just a couple of clicks it is possible to choose what goes where, when it starts, and in what order.

Our tech engineers took user experience as an essential factor and ensured that it will be possible to use the system to its fullest.

Customer priority

As a migration service provider, we aim to deliver the best possible migration tool. Nevertheless, our priority is customer support quality.

As evident by our many five-star user reviews on G2, we want you to have the best possible experience.


Reasons to use Help Desk Migration to switch from HelpSpot to Alcea HelpDesk

Castle gates

Strong security of your records

The migration is performed over a secure connection, and all your credentials will automatically be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is easy to move your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and even custom fields , thus letting you make sure that the records end up in the right destinations in Alcea HelpDesk.

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When migrating your data from HelpSpot to Alcea HelpDesk we maintain all relations between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from HelpSpot to Alcea HelpDesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from HelpSpot to Alcea HelpDesk work

  • Prepare

    Sign-up and go to our migration tool.

  • Pick and connect your HelpSpot support desk with HDM.

  • Connect Alcea HelpDesk

    Give access to your Alcea HelpDesk account.

  • Clarify your needs

    Let us know what components of your migration you need to modify

  • Have your requirements estimated

    We'll analyze your application and get back to you with a price range and a scope of tasks.

  • Migrate from HelpSpot to Alcea HelpDesk all data

    Move all your customer support records in a single push.

Your data is in good hands

We take the protection of your data seriously, so we utilize, as well as develop our own, best practices and methods to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied clients

Migrate the data automatically

See for yourself that switching from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a specialist run your Alcea HelpDesk import

Our staff would be more than happy to run a custom migration in case you have special needs.
Get a price estimation

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