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HelpSite to Twilio Flex
migration service

Effortless , no special skill set or programming required. A complete HelpSite to Twilio Flex data migration software.

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Your best tool for HelpSite to Twilio Flex data migration

No need to write a code, nor do you need a programmer. Just perform your platform to platform switch in a couple of easy steps.
Save on resources
Avoid complex data audit and code development processes. Simply decide on the records you need to migrate and set off with the transition immediately.
Easy transition process
No specific expertise required. Just choose what data will go to the target platform and see the miracle happening.
Record structure maintenance
Transfer your help desk info in full to ensure that no ticket is missing essential customer support details.
Easy procedure

No need to worry about coding or continuously watch each record transferred.

Just attach both platforms, choose what you need to migrate and allow the tool deal with the rest for you.

Starting from the ticket requester to every comment author, all you records will keep their previous data structure maintained.

You don’t have to worry that some records will be lost and service quality will decrease. Everything will be waiting for you where you expected.

Data safety is paramount

You data is key which is why we designed a system that will keep your customer records intact.

Neither sophisticated electronic attacks nor physical disasters will impact your records in any way.

Data mapping

Choose records that will be migrated by using our pre-installed data viewer.

From contacts to tickets to help center articles, it will be possible to pick just about everything you might ever need.

Efficient out-of-the-box solution

In only a couple of buttons to press it will be possible to choose what goes where, when it starts, and in what order.

Our tech engineers took customer experience as an essential factor and made sure that it will be possible to to take the full advantage of the tool easily.

Great service first

Except providing great customer support services, we always strive to develop our customer service.

As a company, we want you to experience friendly and helpful service, which is why we are constantly making great strides to increase the general experience.


Reasons to use Help Desk Migration to migrate data from HelpSite to Twilio Flex

Castle gates

Strong safety of your records

The migration is performed over a protected connection, and all your credentials will instantly be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's simple to transfer your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard and even custom fields , thus helping you to ensure that the data end up being in the right destinations in Twilio Flex.

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Sustained relation between object and people

When migrating your data from HelpSite to Twilio Flex we maintain all connections between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from HelpSite to Twilio Flex

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from HelpSite to Twilio Flex work

  • Prepare

    Sign-up and go to our migration software.

  • Choose and link your HelpSite support desk with HDM.

  • Connect Twilio Flex

    Give access to your Twilio Flex account.

  • Explain your needs

    Let us know exactly what components of your migration you want to modify

  • Get your needs estimated

    We'll research your application and send you with a total price and a scope of work.

  • Migrate from HelpSite to Twilio Flex all data

    Transfer all your customer support records in a single push.

Your data is in good hands

We take the security of your data seriously, so we implement, as well as develop our own, best practices and techniques to protect it.


Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied clients

Migrate the data automatically

See on your own that switching from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a professional perform your Twilio Flex import

Our staff would be more than happy to perform a customized migration in case you have specific demands.
Get a price estimation

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