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HelpSite to SupportPortal
migration service

Effortless , no special knowledge or programming required. A complete HelpSite to SupportPortal data migration instrument.

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Your best tool for HelpSite to SupportPortal data migration

No need to create a script, nor do you need a programming team. Just perform your platform to platform switch in a couple of simple steps.
Save on resources
Skip complex data audit and script development processes. Simply choose what data you need to transfer and start the transition immediately.
Simple migration
No tech knowledge or skill required. Just pick what data will go to the target system and enjoy the wonders happening.
Record completion
Move your help desk info in full to make certain that no ticket is missing critical customer service details.
Automated migration

Worried that you’ll have to use special skills to migrate your info? Worry not as we made sure that our tool is as easy to use as it can possibly be.

Connect the platforms, pick data, click ok, and the migration is ready!

Data dependency

Your customer info comes unite and we mean it.

Each email, every ticket, and every little bit of info will arrive complete with its attachments, contact connections, and interaction history.

Data protected

Your customer data is behind impenetrable walls. Not even all our employees have see your credentials or records.

You can rest assured that with HDM no hacker attacks are possible.

Record mapping

Pick information that will be migrated by using our built-in data viewer.

From contacts to tickets to help center articles, you will be able to pick just about everything you might actually need.

Step-by-step instructions

If you are new to data migrations, don’t worry. Useful and simplified on-screen prompts will help you move your information accurately.

You don’t need to worry that you’ll be overwhelmed with a whole dictionary in tech jargon.

Customer priority

As a migration service supplier, we work to deliver the best possible migration tool. However, our priority is customer service.

As evident by our many five-star reviews on G2, we want you to have the enjoyable experience.


Reasons to use Help Desk Migration to switch from HelpSite to SupportPortal

Castle gates

Strong privacy of your records

The migration is carried out over a secure connection, and all your credentials will immediately be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's easy to migrate your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard and even custom fields , thus helping you to be sure that the data end up in the right destinations in SupportPortal.

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Retained relation between object and people

When migrating your data from HelpSite to SupportPortal we maintain all connections between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from HelpSite to SupportPortal

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from HelpSite to SupportPortal work

  • Prepare

    Sign-up and go to our migration software.

  • Choose and connect your HelpSite support desk with HDM.

  • Connect SupportPortal

    Grant access to your SupportPortal account.

  • Describe your requirements

    Let us know exactly what components of your migration you want to modify

  • Have your requirements estimated

    We shall research your application and get back to you with a price and a scope of work.

  • Migrate from HelpSite to SupportPortal everything

    Migrate all your customer service information in a single push.

Your data is in good hands

We take the security of your data seriously, so we use, as well as develop our own, best practices and techniques to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied clients

Migrate the data automatically

See yourself that switching from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a professional run your SupportPortal import

Our staff would be more than happy to run a personalized migration in case you have special needs.
Get a price estimation

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