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HelpSite to SolarWinds Service Desk (Samanage)
migration service

Trouble-free , no special knowledge or programming required. A complete HelpSite to SolarWinds Service Desk (Samanage) data migration tool.

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The best HelpSite to SolarWinds Service Desk (Samanage) tool made for you

There’s no need to create a script, nor do you need a developer. Just perform your platform to platform switch in a couple of simple steps.
Save on your time and money
Skip complex data audit and tool development processes. Simply decide on customer info you need to migrate and start the transition when comfortable.
Easy migration
No specific knowledge or skill required. Just select what data will go to the target platform and observe the miracle happening.
Data completion
Transfer your help desk info in full to make sure that no ticket is missing vital customer service details.
Effortless process

No need to worry about coding or continuously control each record moved.

Just link both platforms, choose what you need to take to a new database and let the system deal with the rest for you.

Starting from the ticket requester to every comment author, all you records will keep their previous data structure untouched.

You don’t have to worry that some info will be lost and service quality will degrade. Everything will be waiting for you how you left it.

Data safety is paramount

You data is key which is why we created a system that will keep your data untouched.

Neither hackers will have access to your accounts nor physical disasters will touch your data anyhow.

Record mapping

Select data that will be migrated by using our built-in data viewer.

From contacts to tickets to help center solutions, you will be able to pick just about everything you might actually need.

Simple & effective

In only a couple of buttons to press it will be possible to pick the data arrangement, when it goes, and in what order.

Our software considered customer experience as an essential factor and made sure that it will be possible to to take the full advantage of the tool easily.

Great service first

Outside of providing great customer support services, we always aim to improve our customer service.

As a company, we want you to enjoy friendly and helpful service, which is why we are always making great strides to enhance the core experience.


Why you should use Help Desk Migration to switch from HelpSite to SolarWinds Service Desk (Samanage)

Castle gates

Strong safety of your records

The migration is done over a secure connection, and all your credentials will automatically be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is easy to move your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard and even custom fields , thus helping you to make sure that the data end up in the right destinations in SolarWinds Service Desk (Samanage).

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Sustained association between object and people

When migrating your records from HelpSite to SolarWinds Service Desk (Samanage) we maintain all connections between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from HelpSite to SolarWinds Service Desk (Samanage)

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from HelpSite to SolarWinds Service Desk (Samanage) work

  • Get ready

    Start with creating Agent profiles and all necessary custom fields in the new help desk. Now, get started on migrating your data from HelpSite to SolarWinds Service Desk (Samanage).

  • Connect HelpSite

    Fill in the form with requested credentials to make it possible for our data migration tool to retrieve records from your current help desk.

  • Do the same action to connect our service with the new help desk and thereby make it possible to import the data.

  • Choose objects

    Choose the information you want to migrate and set the ticket fields mapping, so the data could be migrated in line with your needs

  • Migrate limited amount of data

    Test out our Free Demo Migration to check how the records migrate. You will be able to view 20 tickets in your new help desk in a few minutes!

  • Migrate to SolarWinds Service Desk (Samanage) all data

    Once everything's tested, choose a quiet time with the minimal load on the support department and begin migrating from HelpSite to SolarWinds Service Desk (Samanage).

Your data is in good hands

We take the safety of your data seriously, so we use, as well as develop our own, best practices and approaches to protect it.


Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy clients

Migrate the records automatically

See on your own that switching from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let an expert run your SolarWinds Service Desk (Samanage) import

Our team would be more than happy to run a custom migration in case you have particular demands.
Get a price estimation

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