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HelpSite to Richmond ServiceDesk
migration service

Trouble-free , no special expertise or programming required. A complete HelpSite to Richmond ServiceDesk data migration tool.

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The best HelpSite to Richmond ServiceDesk tool made for you

There’s no need to create a script, nor do you need a programming team. Just perform your platform to platform migration in a couple of simple steps.
Save on your time and money
Skip complex data audit and tool development processes. Just decide on the records you need to migrate and start the transition when comfortable.
Effortless migration
No special knowledge or skill required. Just select what data will go to the new platform and see the miracle happening.
Data completion
Migrate your help desk info in full to make certain that no ticket is missing vital customer service details.
Simple and easy process

No need to worry about scripting or continuously watch each piece of info transferred.

Just link your source and target, pick what you want to migrate and allow the tool deal with the remainder.

Data dependency

Your customer data comes complete and we mean it.

Each email, every ticket, and every user profile will arrive complete with its attachments, contact connections, and interaction history.

Data protected

Your customer data is behind thick walls. Not even all our team members have see your passwords or records.

You can be certain with HDM no data breaches are possible.

You’re in control

Take complete control of your information with our internal data mapping solution. Pick what goes where, set priorities, and even discard the things you need, all within Migration Wizard.

Guided migration

If this is your first migration, worry not. Useful and intuitive on-screen instructions will help you migrate your information accurately.

You don’t need to worry that you’ll be overwhelmed with a whole dictionary in tech jargon.

Customer service as priority

As a migration service supplier, we aim to propose the best possible migration tool. Nevertheless, our prime concern is customer service.

As evident by our many five-star reviews on G2, we want you to have the best possible experience.


Why you should use Help Desk Migration to switch from HelpSite to Richmond ServiceDesk

Castle gates

Strong security of your records

The migration is done over a secure connection, and all your credentials will immediately be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is easy to migrate your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard and even custom fields , thus helping you to make sure that the records end up in the right destinations in Richmond ServiceDesk.

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Maintained association between object and people

When migrating your records from HelpSite to Richmond ServiceDesk we maintain all connections between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from HelpSite to Richmond ServiceDesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from HelpSite to Richmond ServiceDesk work

  • Get ready

    Sign-up and go to our migration wizard.

  • Select and connect your HelpSite support desk with HDM.

  • Grant access to your Richmond ServiceDesk account.

  • Explain your requirements

    Let us know what parts of your migration you wish to fine-tune

  • Get your needs estimated

    We'll investigate your application and send you with a price range and a scope of work.

  • Migrate from HelpSite to Richmond ServiceDesk everything

    Migrate all your customer service information in a single push.

Your data is in good hands

We take the safety of your data seriously, so we utilize, as well as develop our own, best practices and approaches to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy clients

Migrate the records automatically

See for yourself that switching from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let an expert run your Richmond ServiceDesk import

Our team would be more than happy to run a personalized migration in case you have particular demands.
Get a price estimation

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