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HelpSite to Relay
migration service

Trouble-free , no special expertise or programming required. A complete HelpSite to Relay data migration software.

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The best HelpSite to Relay tool made for you

There’s no need to create a script, nor do you need a programming team. Just perform your platform to platform switch in a couple of simple steps.
Save on your time and money
Skip complex data audit and code development processes. Simply pick customer info you need to move and set off with the transition when comfortable.
Simple migration
No tech knowledge or skill required. Just choose what data will go to the target solution and observe the magic happening.
Data completion
Move your help desk data in full to make certain that no ticket is missing critical customer service information.
Simple and easy procedure

No need to worry about coding or constantly control each record moved.

Just link both platforms, choose what you want to migrate and allow the tool do the remainder.

Starting from the ticket requester to every comment author, all you records will keep their prior data structure intact.

You don’t have to worry that some info will be missing and service quality will degrade. Everything will be waiting for you how you left it.

Data safety is paramount

You data is key which is why we developed a system that will keep your data untouched.

Neither hackers will have access to your accounts nor physical disasters will touch your data anyhow.

Record mapping

Pick records that will be migrated by using our built-in data viewer.

From contacts to tickets to knowledge base articles, it will be possible to pick just about everything you might actually need.

Step-by-step instructions

If this is your first migration, there’s no need to be concerned. Helpful and insightful on-screen prompts will help you set up an accurate data import.

You don’t need to worry that you’ll be confused with terms and tech jargon.

Customer service first

Outside of providing great customer support services, we always want to develop our customer service.

As a company, we want you to enjoy best possible service, which is why we are always making great strides to enhance the core experience.


Why you should use Help Desk Migration to switch from HelpSite to Relay

Castle gates

Strong privacy of your data

The migration is conducted over a secure connection, and all your credentials will immediately be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is easy to migrate your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard and custom fields , thus helping you to ensure that the data end up in the right places in Relay.

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Retained relation between object and people

When migrating your records from HelpSite to Relay we keep all connections between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from HelpSite to Relay

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from HelpSite to Relay work

  • Get ready

    Sign up and go to our migration software.

  • Opt and connect your HelpSite service desk with HDM.

  • Connect Relay

    Give access to your Relay account.

  • Explain your needs

    Let us understand precisely what elements of your migration you wish to fine-tune

  • Get your requirements estimated

    We'll analyze your case and get back to you with a cost and a scope of tasks.

  • Migrate from HelpSite to Relay everything

    Move all your customer support information in a single push.

Your data is in good hands

We take the safety of your data seriously, so we utilize, as well as develop our own, best practices and techniques to protect it.


Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy customers

Migrate the records by yourself

See yourself that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let an expert run your Relay import

Our team would be more than happy to run a personalized migration in case you have special requirements.
Get a price estimation

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