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HelpSite to ProProfs Help Desk
migration service

Smooth , no special skill set or coding required. A complete HelpSite to ProProfs Help Desk data migration tool.

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Your best tool for HelpSite to ProProfs Help Desk data migration

No need to write a code, nor do you need a programming team. Just set up your platform to platform switch in a couple of easy steps.
Save on resources
Avoid the platform analysis and tool development processes. Simply pick the records you need to move and start the transition right away.
Effortless transition process
No special expertise needed. Just select what data will go to the target solution and see the magic happening.
Record structure maintenance
Migrate your help desk info in full to make certain that no ticket has lost essential customer support details.
Automated migration

Worried that you’ll need advanced skills to migrate your customer service data? Worry not as we made sure that our tool is as easy to use as possible.

Link the help desks, select data, click ok, and you’re done!

From sender information to phone number connection, all you records will keep their previous data structure maintained.

You don’t have to worry that a part of the data will be lost and service quality will decrease. Everything will arrive where you expected.

Security is paramount

Information is key which is why we designed a system that will keep your information safe and sound.

Neither sophisticated electronic attacks nor physical disasters will impact your records in any way.

You control the process

Take complete control of your information with our in-app data mapping solution. Pick what goes where, set priorities, and even ditch the things you need, all within Migration Wizard.

Efficient out-of-the-box solution

In just a few buttons to press you will be able to choose what goes where, when it goes, and in what order.

Our tech engineers took customer experience as a priority and made sure that you will be able to to take the full advantage of the tool easily.

Customer service first

Outside of providing great customer service, we always want to develop our customer service.

As a team, we want you to have the friendly and helpful service, which is why we are constantly putting so much effort to improve the general experience.


Reasons to use Help Desk Migration to migrate data from HelpSite to ProProfs Help Desk

Castle gates

Strong security of your records

The migration is carried out over a protected connection, and all your credentials will immediately be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is simple to migrate your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and even custom fields , thus letting you make sure that the data end up being in the right destinations in ProProfs Help Desk.

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Maintained relation between object and people

When migrating your data from HelpSite to ProProfs Help Desk we maintain all relations between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from HelpSite to ProProfs Help Desk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from HelpSite to ProProfs Help Desk work

  • Prepare

    Sign-up and go to our migration tool.

  • Connect HelpSite

    Opt and link your HelpSite support desk with HDM.

  • Connect ProProfs Help Desk

    Grant access to your ProProfs Help Desk account.

  • Clarify your needs

    Let us understand precisely what parts of your migration you want to tweak

  • Get your needs estimated

    We'll investigate your application and send you with a total price and a scope of work.

  • Migrate from HelpSite to ProProfs Help Desk all data

    Migrate all your customer service records in a single push.

Your data is in good hands

We take the protection of your data seriously, so we implement, as well as develop our own, best practices and methods to secure it.


Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied clients

Migrate the data automatically

See for yourself that switching from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a specialist perform your ProProfs Help Desk import

Our staff would be more than happy to perform a personalized migration if you have specific requirements.
Get a price estimation

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