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HelpSite to Optsy
migration service

Smooth , no special skill set or programming required. A complete HelpSite to Optsy data migration instrument.

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Your best tool for HelpSite to Optsy data migration

No need to write a code, nor do you need a programming team. Just set up your platform to platform migration in a couple of simple steps.
Save on resources
Avoid complex data audit and script development processes. Just pick the records you need to migrate and start the transition immediately.
Effortless transition process
No special expertise required. Just pick what data will go to the new solution and see the miracle happening.
Record structure maintenance
Migrate your help desk data in full to make certain that no ticket has lost critical customer service information.
Automated migration

Afraid that you’ll have to use advanced skills to move your info? Don’t be as we ensured that our tool is as easy to use as possible.

Link the platforms, select data, click ok, and the migration is ready!

Data maintenance

Your customer info migrates complete and we mean it.

Every email, every ticket, and every user profile will arrive complete with its attachments, contact connections, and interaction archive.

Robust protection

Your customer data is safe and sound with us. Not even all our employees have access to your passwords or records.

You can rest assured that with HDM no data breaches are possible.

Data mapping

Pick information that will be moved by using our built-in data viewer.

From contacts to tickets to knowledge base solutions, you will be able to pick anything you might ever need.

Step-by-step instructions

If you are new to data migrations, don’t worry. Useful and insightful on-screen prompts will help you move your information accurately.

You don’t need to worry that you’ll be overwhelmed with a whole dictionary in tech jargon.

Customer priority

As a data import service supplier, we work to deliver the best possible migration tool. Nevertheless, our prime concern is customer service.

As evident by our many five-star user reviews on G2, we want you to have the best possible experience.


Reasons to use Help Desk Migration to migrate data from HelpSite to Optsy

Castle gates

Strong security of your data

The migration is performed over a protected connection, and all your credentials will immediately be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is simple to migrate your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and custom fields , thus helping you to be sure that the records end up in the right places in Optsy.

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Maintained association between object and people

When migrating your data from HelpSite to Optsy we keep all connections between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from HelpSite to Optsy

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from HelpSite to Optsy work

  • Prepare

    Sign up and go to our migration wizard.

  • Connect HelpSite

    Pick and connect your HelpSite service desk with HDM.

  • Grant access to your Optsy account.

  • Detail your needs

    Let us know exactly what elements of your migration you want to fine-tune

  • Have your requirements estimated

    We will research your application and get back to you with a price and a scope of work.

  • Migrate from HelpSite to Optsy everything

    Migrate all your customer service information in a single push.

Your data is in good hands

We take the protection of your data seriously, so we implement, as well as develop our own, best practices and approaches to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See for yourself that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a specialist perform your Optsy import

Our staff would be more than happy to perform a personalized migration if you have special requirements.
Get a price estimation

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