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HelpSite to Magento HelpDesk Ultimate
migration service

Extremely easy , no special knowledge or coding required. A complete HelpSite to Magento HelpDesk Ultimate data migration instrument.

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The best HelpSite to Magento HelpDesk Ultimate tool made for you

There’s no need to create a script, nor do you need a programmer. Just perform your platform to platform migration in a couple of easy steps.
Save on your time and money
Skip the system analysis and script development processes. Just pick customer info you need to migrate and start the transition immediately.
Simple migration
No tech knowledge or skill needed. Just pick what data will go to the new solution and observe the miracle happening.
Data completion
Move your help desk records in full to ensure that no ticket is missing vital customer support information.
Easy process

No need to worry about coding or continuously watch each record transferred.

Just link both platforms, tick what you need to migrate and let the tool deal with the remainder.

Starting from the ticket requester to every comment author, your entire database will keep their initial data structure intact.

You don’t have to worry that some records will be lost and service quality will decrease. Everything will be waiting for you where you left it.

Data safety is priority

Information is key which is why we developed a tool that will keep your customer records intact.

Neither sophisticated electronic attacks nor physical disasters will impact your records anyhow.

Record mapping

Choose information that will be moved by using our pre-installed data viewer.

From contacts to tickets to knowledge base articles, you will be able to select just about everything you might ever need.

Simple & effective

In just a couple of clicks you will be able to pick what goes where, when it goes, and how.

Our developers took customer experience as an essential factor and ensured that you will be able to to take the full advantage of the tool easily.

Customer service first

Outside of producing great customer service, we always strive to improve our customer service.

As a company, we want you to experience friendly and helpful service, which is why we are continuously making great strides to increase the core experience.


Why you should use Help Desk Migration to switch from HelpSite to Magento HelpDesk Ultimate

Castle gates

Strong privacy of your information

The migration is done over a secure connection, and all your credentials will instantly be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is easy to transfer your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard as well as custom fields , thus letting you be sure that the records end up being in the right places in Magento HelpDesk Ultimate.

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Retained association between object and people

When migrating your records from HelpSite to Magento HelpDesk Ultimate we preserve all relations between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from HelpSite to Magento HelpDesk Ultimate

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from HelpSite to Magento HelpDesk Ultimate work

  • Get ready

    Start off by setting up Agent profiles and all needed custom fields in your new help desk. Now, begin migrating your data from HelpSite to Magento HelpDesk Ultimate.

  • Fill in the form with required credentials to allow our data migration tool to access information from your current help desk.

  • Do the same action to integrate our service with the new help desk and thus make it possible to import the records.

  • Choose objects

    Choose the data you want to migrate and set the ticket fields mapping, so the records could be transferred based upon your needs

  • Migrate limited amount of data

    Try out our Free Demo Migration to check how the records migrate. You will be able to view 20 tickets in your new help desk in a few minutes!

  • Migrate to Magento HelpDesk Ultimate all data

    When everything's validated, choose a quiet time with the minimal load on the support department and start migrating from HelpSite to Magento HelpDesk Ultimate.

Your data is in good hands

We take the privacy of your data seriously, so we use, as well as develop our own, best practices and methods to protect it.


Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy buyers

Migrate the records all by yourself

See yourself that transferring from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a pro run your Magento HelpDesk Ultimate import

Our team would be more than happy to run a customized migration in case you have particular requirements.
Get a price estimation

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