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HelpSite to Helpninja
migration service

Effortless , no special knowledge or coding required. A complete HelpSite to Helpninja data migration software.

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Your best tool for HelpSite to Helpninja data migration

No need to create a script, nor do you need a developer. Just perform your platform to platform switch in a couple of simple steps.
Save on resources
Skip the platform analysis and code development processes. Simply choose what data you need to migrate and start the transition right away.
Effortless migration
No special knowledge or skill needed. Just choose what data will go to the target system and enjoy the miracle happening.
Record completion
Migrate your help desk records in full to make sure that no ticket is missing vital customer service information.
Automated migration

Scared that you’ll need special skills to migrate your info? Don’t be as we made sure that our tool is as easy to use as possible.

Link the platforms, select data, click ok, and you’re done!

Data dependency

Your information comes unite and we mean it.

Every email, every ticket, and every user profile will arrive complete with its attachments, contact connections, and interaction archive.

Data protected

Your information is behind impenetrable walls. Not even all our team members have access to your credentials or records.

You can be sure that with HDM no hacker attacks are possible.

Record mapping

Select records that will be migrated by using our built-in data viewer.

From contacts to tickets to knowledge base articles, you will be able to pick anything you might actually need.

Simple & effective

In just a couple of buttons to press it is possible to select what goes where, when it goes, and in what order.

Our developers considered user experience as a priority and made sure that you will be able to use the system to its fullest.

Customer priority

As a migration service provider, we strive to propose the best possible migration tool. However, our priority is customer service.

As evident by our many five-star user reviews on G2, we want you to have the enjoyable experience.


Reasons to use Help Desk Migration to switch from HelpSite to Helpninja

Castle gates

Strong security of your information

The migration is done over a secure connection, and all your credentials will automatically be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's easy to move your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard as well as custom fields , thus letting you ensure that the data end up in the right places in Helpninja.

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Maintained connection between object and people

When migrating your data from HelpSite to Helpninja we preserve all relations between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from HelpSite to Helpninja

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from HelpSite to Helpninja work

  • Prepare

    Register and go to our migration service.

  • Choose and connect your HelpSite service desk with HDM.

  • Connect Helpninja

    Grant access to your Helpninja account.

  • Express your needs

    Let us understand precisely what parts of your migration you want to adjust

  • Have your needs estimated

    We will investigate your case and get back to you with a price and a scope of work.

  • Migrate from HelpSite to Helpninja everything

    Transfer all your customer support records in a single push.

Your data is in good hands

We take the security of your data seriously, so we use, as well as develop our own, best practices and strategies to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied buyers

Migrate the data all by yourself

See for yourself that transferring from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a professional run your Helpninja import

Our staff would be more than happy to run a custom migration in case you have particular needs.
Get a price estimation

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