Want to learn all the major insights of the migration process? Register for our free Freshdesk to Zendesk webinar to handle your upcoming data migration like a pro.

HelpSite to CMDBuild
migration service

Smooth , no special skill set or coding required. A complete HelpSite to CMDBuild data migration software.

More details

Your best tool for HelpSite to CMDBuild data migration

No need to write a code, nor do you need a developer. Just set up your platform to platform migration in a couple of simple steps.
Save on resources
Avoid the platform analysis and code development processes. Just choose customer info you need to migrate and start the transition immediately.
Effortless transition process
No special expertise needed. Just choose what data will go to the new system and observe the miracle happening.
Record structure maintenance
Migrate your help desk info in full to make sure that no ticket has lost vital customer service details.
Automated migration

Worried that you’ll need advanced skills to move your info? Worry not as we made sure that our tool simple to use as possible.

Link the platforms, pick data, click ok, and the migration is ready!

Preserved connections

From sender information to phone number connection, all you records will keep their previous data structure intact.

You don’t have to worry that a part of the data will be lost and service quality will decrease. Everything will be waiting for you where you expected.

Security is paramount

You data is key which is why we developed a tool that will keep your information safe and sound.

Neither sophisticated electronic attacks nor physical disasters will affect your records in any way.

Data mapping

Select records that will be moved by using our built-in data viewer.

From contacts to tickets to help center articles, you will be able to select anything you might actually need.

Efficient out-of-the-box solution

In just a few clicks it is possible to pick what goes where, when it goes, and how.

Our software considered user experience as a priority and made sure that it will be possible to to take the full advantage of the tool easily.

Great service first

Apart from providing great customer support services, we always aim to develop our customer service.

As a team, we want you to have the friendly and helpful service, which is why we are constantly making great strides to increase the general experience.


Reasons to use Help Desk Migration to migrate data from HelpSite to CMDBuild

Castle gates

Strong security of your records

The migration is completed by the machine over a protected connection, and all your credentials will automatically be removed after you complete the data migration.

Next

Intuitive data migration wizard

With Help Desk Migration it really is simple to move your customer support to a new helpdesk without involving the IT department

Next

Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and even custom fields , thus letting you ensure that the records end up in the right destinations in CMDBuild.

Next

Maintained connectivity between object and people

When migrating your data from HelpSite to CMDBuild we maintain all relations between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

Next

Relations illustration

What you may migrate from HelpSite to CMDBuild

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from HelpSite to CMDBuild work

  • Prepare

    Sign-up and go to our migration tool.

  • Connect HelpSite

    Select and connect your HelpSite support desk with HDM.

  • Connect CMDBuild

    Grant the right to access your CMDBuild account.

  • Detail your needs

    Let us know exactly what parts of your migration you want to fine-tune

  • Get your requirements estimated

    We shall investigate your application and send you with a the overall cost and a scope of work.

  • Migrate from HelpSite to CMDBuild all data

    Migrate all your customer service records in a single push.

Your data is in good hands

We take the protection of your data seriously, so we implement, as well as develop our own, best practices and methods to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied clients

Migrate the data automatically

See for yourself that switching from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a specialist perform your CMDBuild import

Our staff would be more than happy to perform a custom migration if you have particular needs.
Get a price estimation

Blog Articles You Might Find Useful

Post Migration Checklist – Here’s What You Should Do

So you’ve successfully managed to move your stuff from one platform to another but have this funny feeling that you are missing something. Turns out…

An Introduction to Cloud to Cloud Migration

Every time someone mentions the words “cloud data migration” we just can’t help but think about a company that is currently moving all their stuff…

10 Data Migration Mistakes You Should Totally Avoid

We’ve done hundreds of migrations over the past couple of years and we know what issues many people tend to repeat. Hence why we decided…

Book a Call
cancel
%s
— %s