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HelpSite to BugAware
migration service

Smooth , no special knowledge or coding required. A complete HelpSite to BugAware data migration tool.

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Your best tool for HelpSite to BugAware data migration

No need to create a script, nor do you need a programming team. Just perform your platform to platform switch in a couple of simple steps.
Save on resources
Skip the platform analysis and tool development processes. Simply decide on customer info you need to transfer and start the transition right away.
Effortless migration
No special knowledge or skill needed. Just select what data will go to the target platform and observe the wonders happening.
Record completion
Migrate your help desk data in full to make certain that no ticket is missing critical customer service information.
Automated migration

Afraid that you’ll need special skills to migrate your info? Don’t be as we ensured that our tool user friendly as possible.

Connect the platforms, pick records, click ok, and the migration is ready!

Preserved connections

From sender information to phone number connection, your entire database will keep their initial connections untouched.

You don’t have to worry that a part of the info will be missing and service quality will degrade. Everything will arrive how you left it.

Security is priority

You data is everything which is why we created a method that will keep your data safe and sound.

Neither hackers will have access to your accounts nor physical disasters will affect your data anyhow.

You’re in charge

Take complete control of your customer data with our internal data mapper. Choose what goes where, set priorities, and even ditch the stuff you don’t like, all with our Migration Wizard.

Step-by-step instructions

If you are new to data migrations, there’s no need to be concerned. Helpful and intuitive on-screen instructions will help you set up an accurate data import.

You don’t need to worry that you’ll be confused with a whole dictionary in tech jargon.

Customer service first

Apart from producing great customer support services, we always want to develop our customer service.

As a team, we want you to enjoy best possible service, which is why we are constantly putting so much effort to improve the core experience.


Reasons to use Help Desk Migration to switch from HelpSite to BugAware

Castle gates

Strong security of your data

The migration is performed over a secure connection, and all your credentials will immediately be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is easy to migrate your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and custom fields , thus letting you make sure that the data end up in the right places in BugAware.

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Maintained connection between object and people

When migrating your data from HelpSite to BugAware we keep all relations between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from HelpSite to BugAware

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from HelpSite to BugAware work

  • Prepare

    Sign up and go to our migration service.

  • Opt and connect your HelpSite service desk with HDM.

  • Grant access to your BugAware account.

  • Detail your requirements

    Let us understand precisely what parts of your migration you would like to modify

  • Have your preferences estimated

    We will analyze your case and get back to you with a cost and a scope of tasks.

  • Migrate from HelpSite to BugAware everything

    Move all your customer service information in a single push.

Your data is in good hands

We take the protection of your data seriously, so we use, as well as develop our own, best practices and strategies to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See for yourself that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a specialist run your BugAware import

Our staff would be more than happy to run a personalized migration in case you have special demands.
Get a price estimation

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