HelpShift to uCare Help Desk
migration service

Trouble-free, no special know how or programming required. A complete HelpShift to uCare Help Desk data migration instrument.

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The best HelpShift to uCare Help Desk tool made for you

There’s no need to write a code, nor do you need a developer. Just set up your platform to platform switch in a couple of easy steps.
Save on your time and money
Avoid complex data audit and script development processes. Simply choose the records you need to transfer and set off with the transition immediately.
Simple transition process
No tech expertise required. Just pick what data will go to the target system and see the wonders happening.
Data structure maintenance
Move your help desk records in full to make sure that no ticket has lost essential customer support details.
Effortless procedure

You don’t have to bother about coding or constantly watch each record transferred.

Just attach both platforms, choose what you want to take to a new database and let the system deal with the rest for you.

From sender information to phone number connection, all you records will keep their previous data structure intact.

You don’t have to worry that a part of the info will be missing and service quality will decrease. Everything will be waiting for you where you expected.

Security is paramount

You data is key which is why we developed a method that will keep your data intact.

Neither sophisticated electronic attacks nor physical disasters will impact your records in any way.

Data mapping

Select information that will be migrated by using our pre-installed data viewer.

From contacts to tickets to help center solutions, it will be possible to select anything you might ever need.

Step-by-step instructions

If you are new to data migrations, there’s no need to be concerned. Helpful and intuitive on-screen prompts will help you migrate your information accurately.

There’s no need to concern that you’ll be confused with terms and tech jargon.

Customer service first

Apart from providing great customer support services, we always aim to develop our customer service.

As a team, we want you to enjoy best possible service, which is why we are constantly making great strides to increase the general experience.


Why you should use Help Desk Migration to migrate data from HelpShift to uCare Help Desk

Castle gates

Strong privacy of your information

The migration is completed by the machine over a protected connection, and all your credentials will automatically be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is simple to move your customer care to a new helpdesk without involving the IT department.

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard as well as custom fields, thus helping you to be sure that the data end up being in the right destinations in uCare Help Desk.

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Retained relation between object and people

When migrating your records from HelpShift to uCare Help Desk we preserve all connections between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from HelpShift to uCare Help Desk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from HelpShift to uCare Help Desk work

  • Get ready

    Register and go to our migration wizard.

  • Connect HelpShift

    Choose and link your HelpShift support desk with HDM.

  • Give the right to access your uCare Help Desk account.

  • Detail your needs

    Let us understand precisely what aspects of your migration you want to modify

  • Get your requirements estimated

    We will analyze your case and send you with a total price and a scope of work.

  • Migrate from HelpShift to uCare Help Desk all data

    Transfer all your customer support information in a single push.

Your data is in good hands

We take the safety of your data seriously, so we apply, as well as develop our own, best practices and approaches to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy buyers

Migrate the records all by yourself

See yourself that transferring from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let an expert perform your uCare Help Desk import

Our team would be more than happy to perform a custom migration if you have specific needs.
Get a price estimation

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