HelpShift to Trakdesk
migration service

Trouble-free , no special skill set or programming required. A complete HelpShift to Trakdesk data migration instrument.

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The best HelpShift to Trakdesk tool made for you

There’s no need to write a code, nor do you need a developer. Just set up your platform to platform migration in a couple of easy steps.
Save on your time and money
Avoid complex data audit and script development processes. Just pick the records you need to move and start the transition when comfortable.
Easy transition process
No specific expertise required. Just pick what data will go to the new solution and see the magic happening.
Data structure maintenance
Transfer your help desk records in full to make sure that no ticket has lost vital customer support information.
Automated tool

Scared that you’ll have to use advanced skills to move your customer service data? Don’t be as we ensured that our tool simple to use as possible.

Attach the help desks, select records, click ok, and you’re done!

From sender information to phone number connection, your entire database will keep their previous data structure maintained.

You don’t have to worry that a part of the records will be missing and service quality will degrade. Everything will be waiting for you where you expected.

Security is priority

Information is key which is why we designed a method that will keep your customer records safe and sound.

Neither hackers will have access to your accounts nor physical disasters will impact your records in any way.

Data mapping

Select information that will be moved by using our pre-installed data viewer.

From contacts to tickets to knowledge base solutions, you will be able to select anything you might ever need.

Guided migration

If you are new to data migrations, don’t worry. Helpful and simplified on-screen prompts will help you migrate your information accurately.

There’s no need to concern that you’ll be confused with a whole dictionary in tech jargon.

Good service first

Outside of producing great customer service, we always aim to improve our customer service.

As a team, we want you to experience best possible service, which is why we are continuously making great strides to improve the general experience.


Why you should use Help Desk Migration to migrate data from HelpShift to Trakdesk

Castle gates

Strong safety of your information

The migration is conducted over a protected connection, and all your credentials will automatically be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is simple to move your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard as well as custom fields , thus helping you to be sure that the records end up being in the right places in Trakdesk.

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Sustained connectivity between object and people

When migrating your records from HelpShift to Trakdesk we preserve all connections between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from HelpShift to Trakdesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from HelpShift to Trakdesk work

  • Get ready

    Register and go to our migration software.

  • Connect HelpShift

    Select and link your HelpShift service desk with HDM.

  • Grant the right to access your Trakdesk account.

  • Detail your business needs

    Let us know what aspects of your migration you need to adjust

  • Get your needs estimated

    We will research your case and get back to you with a total price and a scope of work.

  • Migrate from HelpShift to Trakdesk all data

    Move all your customer service information in a single push.

Your data is in good hands

We take the safety of your data seriously, so we implement, as well as develop our own, best practices and techniques to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy buyers

Migrate the records all by yourself

See on your own that transferring from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let an expert perform your Trakdesk import

Our team would be more than happy to perform a custom migration if you have particular requirements.
Get a price estimation

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