HelpShift to Textline
migration service

Trouble-free , no special know how or coding required. A complete HelpShift to Textline data migration software.

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The best HelpShift to Textline tool made for you

There’s no need to write a code, nor do you need a programmer. Just set up your platform to platform migration in a couple of easy steps.
Save on your time and money
Avoid the system analysis and code development processes. Just pick what data you need to transfer and start the transition immediately.
Easy transition process
No specific expertise needed. Just choose what data will go to the new solution and enjoy the wonders happening.
Data structure maintenance
Transfer your help desk data in full to ensure that no ticket has lost critical customer support information.
Automated tool

Afraid that you’ll need advanced skills to move your customer service data? Don’t be as we ensured that our tool simple to use as possible.

Connect the platforms, select data, click ok, and you’re done!

Preserved connections

From sender information to phone number connection, all you records will keep their prior data structure intact.

You don’t have to worry that some records will be missing and service quality will degrade. Everything will arrive how you left it.

Security is paramount

Information is key which is why we developed a system that will keep your customer records safe and sound.

Neither hackers will have access to your accounts nor physical disasters will touch your data anyhow.

You’re in control

Take complete control of your information with our in-app data mapping solution. Select what goes where, set priorities, and even discard the things you don’t like, all with our Migration Wizard.

Guided migration

If this is your first migration, don’t worry. Helpful and intuitive on-screen instructions will help you set up an accurate data import.

You don’t need to worry that you’ll be confused with terms and tech jargon.

Customer service first

Outside of providing great customer service, we always aim to improve our customer service.

As a company, we want you to experience best possible service, which is why we are constantly putting so much effort to enhance the core experience.


Why you should use Help Desk Migration to migrate data from HelpShift to Textline

Castle gates

Strong safety of your data

The migration is completed by the machine over a protected connection, and all your credentials will instantly be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is simple to transfer your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard and custom fields , thus letting you ensure that the records end up being in the right places in Textline.

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Sustained association between object and people

When migrating your records from HelpShift to Textline we keep all relations between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from HelpShift to Textline

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from HelpShift to Textline work

  • Get ready

    Sign up and go to our migration tool.

  • Connect HelpShift

    Pick and link your HelpShift service desk with HDM.

  • Grant the right to access your Textline account.

  • Clarify your requirements

    Let us understand precisely what aspects of your migration you wish to adjust

  • Get your requirements estimated

    We'll research your case and get back to you with a price range and a scope of tasks.

  • Migrate from HelpShift to Textline everything

    Migrate all your customer support information in a single push.

Your data is in good hands

We take the safety of your data seriously, so we apply, as well as develop our own, best practices and methods to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy customers

Migrate the records by yourself

See on your own that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let an expert perform your Textline import

Our team would be more than happy to perform a customized migration if you have special requirements.
Get a price estimation

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