HelpShift to SysAid
migration service

Trouble-free , no special knowledge or programming required. A complete HelpShift to SysAid data migration tool.

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The best HelpShift to SysAid tool made for you

There’s no need to create a script, nor do you need a programmer. Just perform your platform to platform migration in a couple of simple steps.
Save on your time and money
Skip complex data audit and tool development processes. Just choose the records you need to transfer and start the transition when comfortable.
Effortless migration
No special knowledge or skill required. Just select what data will go to the new system and see the wonders happening.
Data completion
Migrate your help desk data in full to ensure that no ticket is missing critical customer service details.
Automated tool

Afraid that you’ll have to use special skills to move your info? Worry not as we made sure that our tool is as easy to use as it can possibly be.

Connect the platforms, select data, click ok, and you’re done!

Data dependency

Your customer data comes complete and we mean it.

Each email, every ticket, and every little bit of info will arrive complete with its attachments, contact connections, and interaction history.

Data protected

Your customer data is behind thick walls. Not even all our employees have see your credentials or records.

You can rest assured that with HDM no hacker attacks are possible.

Record mapping

Choose data that will be moved by using our built-in data viewer.

From contacts to tickets to help center articles, you will be able to pick just about everything you might actually need.

Simple & effective

In only a couple of clicks it is possible to choose what goes where, when it goes, and in what order.

Our software considered user experience as a priority and made sure that you will be able to to take the full advantage of the tool easily.

Customer service as priority

As a migration service supplier, we aim to deliver the best possible migration tool. Nevertheless, our priority is customer service.

As evident by our many five-star reviews on G2, we want you to have the enjoyable experience.


Why you should use Help Desk Migration to switch from HelpShift to SysAid

Castle gates

Strong security of your data

The migration is completed by the machine over a secure connection, and all your credentials will instantly be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is easy to transfer your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard and custom fields , thus helping you to make sure that the records end up in the right destinations in SysAid.

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Maintained connectivity between object and people

When migrating your records from HelpShift to SysAid we keep all connections between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from HelpShift to SysAid

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from HelpShift to SysAid work

  • Get ready

    Start by setting up Agent profiles and all necessary custom fields in your new help desk. Now, begin the process of migrating your data from HelpShift to SysAid.

  • Connect HelpShift

    Complete the form with required credentials to make it possible for our data migration tool to retrieve data from your current help desk.

  • Connect SysAid

    Repeat the same action to connect our service with the new help desk and thus make it possible to import the information.

  • Choose objects

    Choose the information you need to migrate and set the ticket fields mapping, so the data could be migrated in line with your needs

  • Migrate small amount of data

    Try our Free Demo Migration to check how the information migrate. You will be able to view 20 tickets in your new help desk in a few minutes!

  • Migrate to SysAid all data

    Once everything's validated, find a quiet time with the least load on the support team and start migrating from HelpShift to SysAid.

Your data is in good hands

We take the safety of your data seriously, so we use, as well as develop our own, best practices and techniques to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy customers

Migrate the records by yourself

See for yourself that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let an expert run your SysAid import

Our team would be more than happy to run a customized migration in case you have special needs.
Get a price estimation

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