96% of users recommend Help Desk Migration Service. Learn why in our brand new G2 Report.

HelpShift to SMART SERVICE DESK ITSM
migration service

Smooth , no special expertise or programming required. A complete HelpShift to SMART SERVICE DESK ITSM data migration instrument.

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Risk-free and Reputable
Your passwords as well as records are safe with us and will be used for import solely.
Effective and Easy
Help Desk Migration does not require any specialized expertise or knowledge to begin the the migration.
Optimal & Precise
We've tackled all significant peculiarities of various helpdesks to help you accurately and efficiently migrate massive amounts of information

Reasons to use Help Desk Migration to switch from HelpShift to SMART SERVICE DESK ITSM

Castle gates

Strong privacy of your records

The migration is done over a secure connection, and all your credentials will instantly be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is easy to transfer your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and even custom fields , thus helping you to be sure that the data end up in the right destinations in SMART SERVICE DESK ITSM.

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When migrating your data from HelpShift to SMART SERVICE DESK ITSM we maintain all connections between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from HelpShift to SMART SERVICE DESK ITSM

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users recommend our service

High Performer, Best Support
and seven more badges
from G2 in 2020 Report

Learn more

How does data migration from HelpShift to SMART SERVICE DESK ITSM work

  • Prepare

    Sign-up and go to our migration wizard.

  • Connect HelpShift

    Choose and connect your HelpShift support desk with HDM.

  • Connect SMART SERVICE DESK ITSM

    Give access to your SMART SERVICE DESK ITSM account.

  • Outline your needs

    Let us understand precisely what components of your migration you would like to fine-tune

  • Have your needs estimated

    We shall analyze your case and get back to you with a price range and a scope of work.

  • Migrate from HelpShift to SMART SERVICE DESK ITSM all data

    Move all your customer service information in a single push.

Your data is in good hands

We take the protection of your data seriously, so we utilize, as well as develop our own, best practices and approaches to secure it.


Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

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Have any questions?

Hear from our satisfied clients

Migrate the data automatically

See yourself that switching from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a specialist run your SMART SERVICE DESK ITSM import

Our staff would be more than happy to run a customized migration if you have particular needs.
Get a price estimation
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