HelpShift to ((OTRS)) Community Edition
migration service

Extremely easy , no special know how or coding required. A complete HelpShift to ((OTRS)) Community Edition data migration instrument.

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The best HelpShift to ((OTRS)) Community Edition tool made for you

There’s no need to write a code, nor do you need a programming team. Just perform your platform to platform switch in a couple of simple steps.
Save on your time and money
Avoid the system analysis and script development processes. Simply pick customer info you need to migrate and start the transition right away.
Effortless transition process
No special expertise needed. Just pick what data will go to the target solution and observe the miracle happening.
Data structure maintenance
Migrate your help desk records in full to make certain that no ticket is missing vital customer service details.
Easy procedure

No need to worry about coding or continuously watch each piece of info moved.

Just link your source and target, pick what you need to migrate and allow the tool do the remainder.

Data maintenance

Your information comes unite and we mean it.

Each email, every ticket, and every user profile will arrive complete with its attachments, contact connections, and interaction history.

Robust protection

Your information is behind thick walls. Not even all our team members have see your passwords or records.

You can be sure that with HDM no hacker attacks are possible.

You’re in control

Manage your customer data with our in-app data mapper. Select what goes where, set priorities, and even discard the stuff you need, all within Migration Wizard.

Efficient out-of-the-box solution

In just a couple of buttons to press you will be able to pick the data arrangement, when it goes, and in what order.

Our developers considered user experience as an essential factor and ensured that you will be able to use the system to its fullest.

Customer service as priority

As a data import service provider, we work to propose the best possible migration tool. Yet, our prime concern is customer service.

As evident by our many five-star reviews on G2, we want you to have the enjoyable experience.


Why you should use Help Desk Migration to migrate data from HelpShift to ((OTRS)) Community Edition

Castle gates

Strong security of your information

The migration is done over a protected connection, and all your credentials will immediately be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is simple to migrate your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard as well as custom fields , thus letting you be sure that the data end up in the right destinations in ((OTRS)) Community Edition.

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Maintained association between object and people

When migrating your records from HelpShift to ((OTRS)) Community Edition we preserve all relations between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from HelpShift to ((OTRS)) Community Edition

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from HelpShift to ((OTRS)) Community Edition work

  • Get ready

    Start off by preparing Agent profiles and all needed custom fields in the new help desk. Now, begin migrating your data from HelpShift to ((OTRS)) Community Edition.

  • Connect HelpShift

    Fill in the form with necessary credentials to permit our data migration tool to access data from your current help desk.

  • Connect ((OTRS)) Community Edition

    Do the same action to integrate our service with the new help desk and thus make it possible to import the records.

  • Select objects

    Choose the information you want to migrate and set the ticket fields mapping, so the records could be migrated in line with your needs

  • Migrate small amount of data

    Try our Free Demo Migration to check how the records migrate. You will be able to browse 20 tickets in your new help desk in a few minutes!

  • Migrate to ((OTRS)) Community Edition everything

    When everything's tested, determine a quiet time with the least load on the support staff and begin migrating from HelpShift to ((OTRS)) Community Edition.

Your data is in good hands

We take the privacy of your data seriously, so we apply, as well as develop our own, best practices and strategies to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy buyers

Migrate the records all by yourself

See for yourself that transferring from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a pro perform your ((OTRS)) Community Edition import

Our team would be more than happy to perform a personalized migration in case you have particular requirements.
Get a price estimation

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