HelpShift to Magento HelpDesk Ultimate
migration service

Effortless , no special knowledge or coding required. A complete HelpShift to Magento HelpDesk Ultimate data migration software.

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Risk-free and Reliable
Your passwords as well as records are safe with us and will be used for import only.
Effective and Easy
Help Desk Migration does not require any specialized skills or knowledge to get started with the migration.
Optimal & Precise
We've taken into account all key peculiarities of different helpdesks to let you accurately and efficiently migrate massive volumes of data

Reasons to use Help Desk Migration to switch from HelpShift to Magento HelpDesk Ultimate

Castle gates

Strong privacy of your information

The migration is done over a secure connection, and all your credentials will instantly be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's easy to transfer your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard as well as custom fields , thus letting you ensure that the data end up in the right places in Magento HelpDesk Ultimate.

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Retained connectivity between object and people

When migrating your data from HelpShift to Magento HelpDesk Ultimate we preserve all relations between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from HelpShift to Magento HelpDesk Ultimate

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from HelpShift to Magento HelpDesk Ultimate work

  • Prepare

    Start off by setting up Agent profiles and all essential custom fields in the new help desk. Now, begin migrating your data from HelpShift to Magento HelpDesk Ultimate.

  • Fill out the form with requested credentials to allow our data migration tool to fetch information from your current help desk.

  • Do the same action to integrate our service with the new help desk and thereby make it possible to import the information.

  • Choose objects

    Choose the information you want to migrate and set the ticket fields mapping, so the records could be moved based upon your preferences

  • Migrate small amount of data

    Try our Free Demo Migration to see how the records migrate. You will be able to view 20 tickets in the new help desk in a few minutes!

  • Migrate to Magento HelpDesk Ultimate all data

    Once everything's validated, find a quiet time with the least load on the support staff and start migrating from HelpShift to Magento HelpDesk Ultimate.

Your data is in good hands

We take the security of your data seriously, so we use, as well as develop our own, best practices and strategies to protect it.


Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied buyers

Migrate the data all by yourself

See yourself that transferring from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a professional run your Magento HelpDesk Ultimate import

Our staff would be more than happy to run a customized migration in case you have special requirements.
Get a price estimation

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