HelpShift to LiveAgent
migration serviceHelp Desk Migration partner of LiveAgent

Effortless , no special knowledge or coding required. A complete HelpShift to LiveAgent data migration instrument.

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Trustworthy and Reliable
Your passwords as well as records are safe with us and will be used for import only.
Fast and Easy
Help Desk Migration does not require any specific skills or knowledge to get started with the migration.
Complete & Precise
We've taken into account all key peculiarities of different helpdesks to help you accurately and efficiently migrate large loads of information

Reasons to use Help Desk Migration to switch from HelpShift to LiveAgent

Castle gates

Strong safety of your information

The migration is performed over a secure connection, and all your credentials will instantly be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's easy to transfer your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard as well as custom fields , thus letting you be sure that the records end up in the right destinations in LiveAgent.

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Sustained connection between object and people

When migrating your data from HelpShift to LiveAgent we preserve all relations between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from HelpShift to LiveAgent

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from HelpShift to LiveAgent work

  • Prepare

    Start off by setting up Agent profiles and all needed custom fields in your new help desk. Now, get started on migrating your data from HelpShift to LiveAgent.

  • Connect HelpShift

    Complete the form with requested credentials to make it possible for our data migration tool to retrieve records from your current help desk.

  • Connect LiveAgent

    Do the same action to integrate our service with the new help desk and thereby make it possible to import the data.

  • Choose objects

    Choose the data you want to migrate and set the ticket fields mapping, so the data could be moved in line with your needs

  • Migrate small amount of data

    Try our Free Demo Migration to check how the information migrate. You will be able to browse 20 tickets in the new help desk in a few minutes!

  • Migrate to LiveAgent all data

    When everything's tested out, choose a quiet time with the least load on the support department and start migrating from HelpShift to LiveAgent.

Your data is in good hands

We take the security of your data seriously, so we use, as well as develop our own, best practices and methods to secure it.


Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied buyers

Migrate the data all by yourself

See on your own that transferring from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a professional run your LiveAgent import

Our staff would be more than happy to run a customized migration if you have special demands.
Get a price estimation

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