HelpShift to Kayako Classic
migration service

Trouble-free , no special expertise or coding required. A complete HelpShift to Kayako Classic data migration instrument.

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The best HelpShift to Kayako Classic tool made for you

There’s no need to create a script, nor do you need a programmer. Just perform your platform to platform switch in a couple of easy steps.
Save on your time and money
Skip the system analysis and script development processes. Simply pick customer info you need to migrate and start the transition when comfortable.
Easy migration
No specific knowledge or skill needed. Just pick what data will go to the target solution and observe the miracle happening.
Data completion
Transfer your help desk data in full to ensure that no ticket is missing essential customer support details.
Effortless process

You don’t have to bother about scripting or constantly control each record transferred.

Just attach your source and target, tick what you want to migrate and let the Migration Wizard deal with the rest for you.

Data dependency

Your information comes unite , you can take our word.

Each email, every ticket, and every user profile will arrive complete with its attachments, contact connections, and interaction archive.

Data protected

Your information is behind thick walls. Not even all our staff members can see your passwords or records.

You can be certain with HDM no data breaches will take place.

Record mapping

Choose information that will be migrated by using our pre-installed data viewer.

From contacts to tickets to help center solutions, you will be able to pick anything you might ever need.

Guided migration

If you are new to data migrations, don’t worry. Helpful and simplified on-screen prompts will help you migrate your information accurately.

There’s no need to concern that you’ll be overwhelmed with terms and tech jargon.

Customer service as priority

As a migration service provider, we work to offer the most effective migration tool. Yet, our prime concern is customer service.

As evident by our many five-star user reviews on G2, we want you to have the best possible experience.


Why you should use Help Desk Migration to switch from HelpShift to Kayako Classic

Castle gates

Strong safety of your data

The migration is conducted over a secure connection, and all your credentials will instantly be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is easy to transfer your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard and custom fields , thus letting you be sure that the data end up being in the right destinations in Kayako Classic.

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Sustained connectivity between object and people

When migrating your records from HelpShift to Kayako Classic we keep all relations between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from HelpShift to Kayako Classic

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from HelpShift to Kayako Classic work

  • Get ready

    Start by setting up Agent profiles and all needed custom fields in the new help desk. Now, begin migrating your data from HelpShift to Kayako Classic.

  • Connect HelpShift

    Fill in the form with required credentials to make it possible for our data migration tool to fetch information from your current help desk.

  • Do the same action to connect our service with the new help desk and thereby make it possible to import the data.

  • Choose objects

    Select the data you need to migrate and set the ticket fields mapping, so the data could be migrated based upon your preferences

  • Migrate small amount of data

    Try out our Free Demo Migration to see how the data migrate. You will be able to view 20 tickets in your new help desk in a few minutes!

  • Migrate to Kayako Classic all data

    Once everything's tested out, determine a quiet time with the least load on the support staff and begin migrating from HelpShift to Kayako Classic.

Your data is in good hands

We take the safety of your data seriously, so we utilize, as well as develop our own, best practices and methods to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy customers

Migrate the records by yourself

See on your own that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let an expert run your Kayako Classic import

Our team would be more than happy to run a customized migration in case you have specific requirements.
Get a price estimation

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