HelpShift to Jira Ops
migration service

Smooth, no special skill set or coding required. A complete HelpShift to Jira Ops data migration software.

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Your best tool for HelpShift to Jira Ops data migration

No need to write a code, nor do you need a developer. Just set up your platform to platform switch in a couple of simple steps.
Save on resources
Avoid the platform analysis and code development processes. Simply decide on what data you need to migrate and start the transition right away.
Effortless transition process
No special expertise needed. Just choose what data will go to the target platform and enjoy the miracle happening.
Record structure maintenance
Migrate your help desk data in full to make sure that no ticket has lost essential customer service details.
Easy process

You don’t have to bother about coding or continuously control each piece of info transferred.

Just attach your source and target, tick what you want to migrate and let the system deal with the rest for you.

Data maintenance

Your information migrates uniteand we mean it.

Each email, every ticket, and every user profile will arrive complete with its attachments, contact connections, and interaction archive.

Robust protection

Your information is safe and sound with us. Not even all our staff members have see your credentials or records.

You can rest assured that with HDM no hacker attacks are possible.

You’re in charge

Take complete control of your customer data with our in-app data mapper. Choose what goes where, set priorities, and even ditch the stuff you need, all with our Migration Wizard.

Guided migration

If you are new to data migrations, there’s no need to be concerned. Useful and intuitive on-screen instructions will help you move your information accurately.

There’s no need to concern that you’ll be overwhelmed with terms and tech jargon.

Customer priority

As a data import service provider, we strive to offer the best possible migration tool. However, our priority is customer service.

As evident by our many five-star user reviews on G2, we want you to have the enjoyable experience.


Reasons to use Help Desk Migration to migrate data from HelpShift to Jira Ops

Castle gates

Strong security of your data

The migration is completed by the machine over a protected connection, and all your credentials will automatically be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is simple to move your customer support to a new helpdesk without involving the IT department.

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and custom fields, thus letting you ensure that the data end up in the right destinations in Jira Ops.

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When migrating your data from HelpShift to Jira Ops we keep all relations between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from HelpShift to Jira Ops

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from HelpShift to Jira Ops work

  • Prepare

    Sign up and go to our migration tool.

  • Connect HelpShift

    Opt and connect your HelpShift support desk with HDM.

  • Connect Jira Ops

    Grant access to your Jira Ops account.

  • Detail your requirements

    Let us know what aspects of your migration you would like to tweak

  • Have your preferences estimated

    We'll analyze your application and get back to you with a price and a scope of work.

  • Migrate from HelpShift to Jira Ops all data

    Transfer all your customer support information in a single push.

Your data is in good hands

We take the protection of your data seriously, so we implement, as well as develop our own, best practices and methods to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See for yourself that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a specialist perform your Jira Ops import

Our staff would be more than happy to perform a custom migration if you have specific demands.
Get a price estimation

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