HelpShift to Integria IMS
migration service

Extremely easy, no special know how or coding required. A complete HelpShift to Integria IMS data migration software.

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The best HelpShift to Integria IMS tool made for you

There’s no need to write a code, nor do you need a developer. Just set up your platform to platform migration in a couple of easy steps.
Save on your time and money
Avoid the system analysis and code development processes. Just pick the records you need to migrate and start the transition right away.
Easy transition process
No specific expertise needed. Just choose what data will go to the new solution and see the miracle happening.
Data structure maintenance
Transfer your help desk data in full to make sure that no ticket has lost critical customer support information.
Effortless procedure

No need to worry about coding or continuously watch each record transferred.

Just attach your source and target, choose what you need to migrate and allow the Migration Wizard do the remainder.

Data maintenance

Your information migrates complete, you can take our word.

Every email, every ticket, and every user profile will arrive complete with its attachments, contact connections, and interaction archive.

Robust protection

Your information is safe and sound with us. Not even all our employees can access to your credentials or records.

You can be sure that with HDM no hacker attacks are possible.

Data mapping

Select records that will be moved by using our pre-installed data viewer.

From contacts to tickets to knowledge base articles, you will be able to pick anything you might actually need.

Efficient out-of-the-box solution

In just a few clicks you will be able to choose what goes where, when it goes, and in what order.

Our developers considered user experience as an essential factor and made sure that it will be possible to to take the full advantage of the tool easily.

Customer service as priority

As a data import service provider, we strive to deliver the most effective migration tool. Nevertheless, our priority is customer service.

As evident by our many five-star user reviews on G2, we want you to have the enjoyable experience.


Why you should use Help Desk Migration to migrate data from HelpShift to Integria IMS

Castle gates

Strong safety of your data

The migration is carried out over a protected connection, and all your credentials will automatically be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is simple to move your customer support to a new helpdesk without involving the IT department.

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Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard and custom fields, thus letting you ensure that the records end up being in the right places in Integria IMS.

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Sustained association between object and people

When migrating your records from HelpShift to Integria IMS we keep all relations between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from HelpShift to Integria IMS

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from HelpShift to Integria IMS work

  • Get ready

    Sign up and go to our migration tool.

  • Connect HelpShift

    Pick and link your HelpShift service desk with HDM.

  • Connect Integria IMS

    Grant access to your Integria IMS account.

  • Express your business needs

    Let us know exactly what components of your migration you want to modify

  • Get your preferences estimated

    We shall research your application and send you with a the overall cost and a scope of work.

  • Migrate from HelpShift to Integria IMS all data

    Transfer all your customer support records in a single push.

Your data is in good hands

We take the privacy of your data seriously, so we apply, as well as develop our own, best practices and methods to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy customers

Migrate the records by yourself

See on your own that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a pro perform your Integria IMS import

Our team would be more than happy to perform a custom migration if you have special requirements.
Get a price estimation

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