HelpShift to DigitalGenius
migration service

Trouble-free, no special know how or coding required. A complete HelpShift to DigitalGenius data migration software.

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The best HelpShift to DigitalGenius tool made for you

There’s no need to write a code, nor do you need a programmer. Just perform your platform to platform migration in a couple of easy steps.
Save on your time and money
Avoid the system analysis and code development processes. Just pick customer info you need to transfer and start the transition immediately.
Simple transition process
No tech expertise needed. Just choose what data will go to the new solution and observe the wonders happening.
Data structure maintenance
Move your help desk info in full to ensure that no ticket is missing essential customer support information.
Automated tool

Worried that you’ll need special skills to move your customer service data? Don’t be as we ensured that our tool is as easy to use as possible.

Link the platforms, select records, click ok, and the migration is ready!

Preserved connections

Starting from the ticket requester to every comment author, your entire database will keep their prior data structure intact.

You don’t have to worry that some info will be lost and service quality will decrease. Everything will be waiting for you how you expected.

Data safety is priority

You data is key which is why we developed a method that will keep your data untouched.

Neither sophisticated electronic attacks nor physical disasters will impact your data in any way.

Data mapping

Choose records that will be moved by using our pre-installed data viewer.

From contacts to tickets to knowledge base solutions, you will be able to pick anything you might actually need.

Step-by-step instructions

If this is your first migration, there’s no need to be concerned. Useful and simplified on-screen prompts will help you set up an accurate data import.

There’s no need to concern that you’ll be confused with terms and tech jargon.

Good service first

Outside of producing great customer support services, we always strive to develop our customer service.

As a company, we want you to enjoy friendly and helpful service, which is why we are continuously making great strides to increase the general experience.


Why you should use Help Desk Migration to migrate data from HelpShift to DigitalGenius

Castle gates

Strong privacy of your records

The migration is done over a protected connection, and all your credentials will instantly be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is simple to transfer your support service to a new helpdesk without involving the IT department.

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard and even custom fields, thus letting you ensure that the records end up being in the right places in DigitalGenius.

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When migrating your records from HelpShift to DigitalGenius we maintain all relations between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from HelpShift to DigitalGenius

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from HelpShift to DigitalGenius work

  • Get ready

    Sign-up and go to our migration tool.

  • Pick and link your HelpShift service desk with HDM.

  • Grant access to your DigitalGenius account.

  • Clarify your needs

    Let us know what elements of your migration you need to fine-tune

  • Get your requirements estimated

    We will analyze your application and send you with a cost and a scope of tasks.

  • Migrate from HelpShift to DigitalGenius all data

    Migrate all your customer support information in a single push.

Your data is in good hands

We take the safety of your data seriously, so we apply, as well as develop our own, best practices and methods to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy clients

Migrate the records automatically

See yourself that switching from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let an expert perform your DigitalGenius import

Our team would be more than happy to perform a customized migration in case you have specific requirements.
Get a price estimation

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